Manager Product Owner Salesforce Sales Cloud

Daikin Comfort•Waller, TX

About The Position

The Manager, Product Owner for Salesforce Sales Cloud is instrumental in steering the strategic and operational aspects of Sales Cloud, aligning it with business objectives and organizational goals. This role ensures the effective deployment, customization, and utilization of Sales Cloud capabilities to improve sales processes and deliver an optimal experience to users.

Requirements

Deep understanding of Salesforce Sales Cloud features and best practices.
Strong ability to bridge the gap between technical and non-technical stakeholders.
Excellent communication and stakeholder management abilities.
Knowledge of Agile methodologies and processes.
Knowledge of the Salesforce platform, including both classic and lightning versions.
3-5 years of experience with Salesforce administration, customization and configurations and/or; 3-5 years in product management including defining roadmaps and owning product lifecycle and/or; 3-5 years in HVAC industry with understanding of OEM “Go-to-Market" (GTM) strategies a plus; 3-5 years in leadership positions leading cross functional teams.
Bachelor's degree in Marketing, Business, Information Technology, or related field.

Nice To Haves

Salesforce Service Cloud certification is a significant advantage.

Responsibilities

Serve as the key stakeholder and expert on the Sales Cloud, aligning it with the company's go-to-market and sales strategies.
Engage with sales, cross-functional, technical teams, and cross-cloud owners to gather in-depth requirements, translating them into Sales Cloud features and functionality.
Maintain and prioritize the product roadmap and backlog, ensuring tasks and features align with the company's sales strategy, priorities, and objectives.
Regularly update relevant stakeholders on Sales Cloud developments, new features, and ongoing projects.
Ensure Sales Cloud is tailored to the specific needs of the Sales teams, including account, territory, opportunity, lead and pipeline management, sales process, Sales Excellence and other relevant capabilities.
Ensure that Sales Cloud is seamlessly integrated with other enterprise tools, platforms, and systems to provide a holistic customer view and single point of entry for Sales users.
Oversee data quality and accuracy, ensuring that customer information and interaction history are up-to-date and accessible.
Provide input to training and communications content for organizational change management and support training sessions/resources for end-users to ensure they can become proficient with and can utilize its full capabilities.
Regularly assess value metrics and generate reports to provide insights and recommendations for improved strategies.
Keep abreast of Salesforce Sales Cloud updates and industry best practices to maintain a cutting-edge CRM platform.
Perform other tasks as assigned.