Manager, Product Management - Customer Resiliency Web and Mobile App Experience
About The Position
Capital One is hiring a Product Manager to lead the Recoveries web and mobile experiences on the Card Customer Resiliency team. The role is responsible for the Recoveries customer experience across the mobile app and web, channels used by a majority of Customer Resiliency customers. The charter serves millions of customers and drives significant business value. The Product Manager will work with engineering, design, marketing, operations, compliance, business analysts, and data scientists to envision and deliver future Customer Resiliency experiences. The role calls for product management experience in web and mobile full-stack environments, people leadership, strong judgment and stakeholder management, and the ability to build a unified roadmap that balances urgent needs with experimentation and longer-term opportunities. The successful candidate will partner closely across functions and uphold commitments to customers in a well-managed way. The role is designated hybrid, with on-site attendance required according to Capital One's hybrid policy at the employee's designated office location. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Requirements
- Currently hold, or be in the process of obtaining by the scheduled start date, a bachelor's or master's degree in a quantitative field, Business, or Marketing; alternatively, hold a bachelor's degree in any field and have at least 3 years of Product Management experience.
- Product management experience working in both web and mobile full-stack environments.
- People leadership experience.
- Balanced decision-making, teamwork, and product skills.
- Exceptional judgment and stakeholder management skills.
- Ability to partner effectively with a broad coalition of functions.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Lead the Recoveries customer experience across Capital One's mobile app and web presence.
- Envision the future of Customer Resiliency experiences and bring those experiences to life in partnership with engineering, design, marketing, operations, compliance, business analysts, and data scientists.
- Create a unified customer experience roadmap that balances urgent short-term needs with experimentation for the future.
- Lead and align cross-functional teams to solve customer problems and deliver product outcomes.
- Keep promises to customers and ensure they are managed in a demonstrable and responsible way.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
