Manager, Product Management – Provider Contracting, Credentialing & Network

Highmark Health•Carolina, PA

About The Position

This role leads product strategy, vision, and execution for a portfolio supporting Provider Contracting, Credentialing, and Network capabilities within Provider Data & Reimbursement. The Manager develops and leads a team of Product Managers and establishes an integrated, multi-year product vision and roadmap aligned with customer needs, business priorities, technology strategy, and enterprise objectives. Working across business, operations, technology, and other partner groups, the Manager translates customer needs, operational challenges, market trends, and competitive insights into portfolio strategy and a cohesive value proposition. The role oversees roadmaps across Contracting, Credentialing, and Network; identifies opportunities to improve existing products, introduce capabilities, simplify processes, and enhance customer experience; and prioritizes investments against measurable business and customer outcomes. The Manager guides Product Managers through discovery, business-case development, prioritization, implementation, adoption, and lifecycle management, and is accountable for measuring and realizing portfolio value. The Manager builds a high-performing Product Management team through clear expectations, coaching, consistent practices, and accountability. They connect business, technology, operations, and senior leadership, align stakeholders, and manage competing priorities, risks, and dependencies. The role also uses market, industry, vendor, and competitive research—along with customer insights, financial considerations, operational needs, and product performance—to inform investment recommendations and business cases for senior leadership. The position includes management responsibilities such as hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity, as well as planning, organizing, staffing, directing, and controlling department operations and implementing policies and programs. The role supports product strategy and roadmaps, ensures quality requirements and backlog management, collaborates on product development and launches, engages customers and users, and maintains awareness of healthcare industry trends, regulations, and best practices. Travel is less than 25%.

Requirements

At least 5 years of experience in product management, product development, or a related field.
At least 3 years of leadership experience.
Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field, or relevant experience and/or education as determined by the company in lieu of a bachelor's degree.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a cross-functional team environment.
Strong understanding of product development methodologies.
Strong understanding of market research techniques.
Customer-centric mindset.
Ability to comply with applicable healthcare regulations, company policies, and information security requirements.

Nice To Haves

Experience in the healthcare industry.
Experience working in an agile development environment.

Responsibilities

Lead product strategy, vision, and execution for Provider Contracting, Credentialing, and Network products within Provider Data & Reimbursement.
Develop and lead a team of Product Managers; establish an integrated, multi-year product vision and roadmap.
Oversee product roadmaps and identify opportunities to enhance products, introduce capabilities, simplify processes, and improve customer experience.
Prioritize investments against measurable business and customer outcomes, and guide Product Managers through discovery, business-case development, prioritization, implementation, adoption, and lifecycle management.
Establish success measures, monitor outcomes, and partner with business and operational leaders to drive change management, adoption, and portfolio value realization.
Build team performance through clear expectations, coaching, consistent product practices, and accountability for outcomes.
Align stakeholders across business, technology, operations, and senior leadership; navigate competing priorities and manage risks and dependencies.
Incorporate market, industry, vendor, and competitive research, customer insights, financial considerations, operational needs, and product performance into investment recommendations and business cases.
Perform management duties, including participation in hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
Plan, organize, staff, direct, and control day-to-day department operations; develop and implement policies and programs as necessary.
Support leadership in developing and refining product strategy and roadmaps; conduct market research, competitive analysis, and customer interviews.
Ensure accuracy and quality of requirement definition and backlog management by the Product Management team.
Collaborate with engineering, design, marketing, sales, and other teams to support product development and launch; participate in sprint planning, daily stand-ups, and other agile ceremonies.
Manage product development across the portfolio and support Product Managers in managing development of their individual products.
Engage customers and users to gather feedback and understand needs; participate in user testing and other research activities.
Conduct ongoing market research and competitive analysis, identify trends and opportunities, and maintain understanding of the competitive landscape.
Collaborate with the Product Management team and stay current on healthcare industry trends, regulations, and best practices to support compliance with applicable requirements.
Perform other duties as assigned or requested.
Comply with the company Code of Business Conduct, HIPAA requirements, privacy policies, information security policies, applicable laws and regulations, and training requirements.