Manager, Product Management – Provider Contracting, Credentialing & Network
About The Position
This role leads product strategy, vision, and execution for a portfolio of products supporting Provider Contracting, Credentialing, and Network capabilities within Provider Data & Reimbursement. The Manager leads and develops a team of Product Managers and establishes an integrated, multi-year product vision and roadmap aligned with customer needs, business priorities, technology strategy, and enterprise objectives. In partnership with business, operations, technology, and other stakeholders, the role turns customer needs, operational challenges, market trends, and competitive insights into a cohesive portfolio strategy and value proposition. The Manager oversees roadmaps across Contracting, Credentialing, and Network, identifying opportunities to improve existing products, introduce capabilities, simplify processes, and enhance customer experience. They prioritize investments against measurable business and customer outcomes, guide Product Managers through discovery, business-case development, prioritization, implementation, adoption, and lifecycle management, and remain accountable for portfolio value realization. This includes defining success measures, monitoring outcomes, and partnering with business and operations leaders on change management and adoption. As a people and portfolio leader, the Manager builds a high-performing Product Management team through clear expectations, coaching, consistent practices, and accountability. The role connects business, technology, operations, and senior leadership, aligning stakeholders and managing competing priorities, risks, and dependencies. It incorporates market, industry, vendor, and competitive research, along with customer, financial, operational, and product-performance insights, into investment recommendations and business cases for senior leadership. The position is described as office-based or remote, with a physical work site required frequently. Travel is less than 25%.
Requirements
- At least 5 years of experience in product management, product development, or a related field.
- At least 3 years of leadership experience.
- Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a cross-functional team environment.
- Strong understanding of product development methodologies.
- Strong understanding of market research techniques.
- Customer-centric mindset.
Nice To Haves
- Experience in the healthcare industry.
- Experience working in an agile development environment.
Responsibilities
- Lead and develop a team of Product Managers; set expectations, coach and develop employees, participate in hiring and termination decisions, manage performance and productivity, and provide rewards and recognition.
- Plan, organize, staff, direct, and control day-to-day department operations; develop and implement policies and programs as needed.
- Support leadership in developing and refining product strategy and roadmaps through market research, competitive analysis, and customer interviews.
- Ensure accuracy and quality of requirements definition and backlog management performed by the product management team.
- Collaborate with engineering, design, marketing, sales, and other teams to support product development and launch; participate in sprint planning, daily stand-ups, and other agile ceremonies.
- Manage the product development process across the portfolio and support Product Managers in managing the process for their individual products, ensuring quality and strategic foresight.
- Engage customers and users to gather feedback and understand needs; participate in user testing and other research activities.
- Conduct ongoing market research and competitive analysis, identify trends and opportunities, and maintain knowledge of the competitive landscape.
- Collaborate with the product management team and stay current on healthcare industry trends, regulations, and best practices; ensure compliance with relevant regulations and industry standards.
- Establish portfolio success measures, monitor outcomes, and partner with business and operational leaders to drive change management, adoption, and value realization.
- Align stakeholders across business, technology, operations, and senior leadership; manage competing priorities, risks, and dependencies.
- Other duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
