Manager, Product Management

Matriculate•New York, NY

9d•Remote

About The Position

Matriculate is a national nonprofit dedicated to helping talented, diverse students from low-income backgrounds access and succeed in college. Through a near-peer mentorship model, Matriculate connects college undergraduates with high school students to guide them through the college application and enrollment process. The organization values teamwork, people-centered approaches, equity, and impactful results, striving to create an environment where employees can engage in meaningful work, collaborate, and grow while maintaining a healthy work-life balance. The core values emphasize a student-centered mindset, valuing and supporting the team, commitment to diversity, equity, and inclusion, continuous learning, and ownership. As the Manager, Product Management, you will be instrumental in leveraging technology to support over 5,000 students, advisors, and staff. Reporting to the Senior Director of Technology, this role acts as a liaison between users, technology partners, consultants, and organizational leaders to ensure technology systems are intuitive, scalable, and aligned with Matriculate's mission. The position requires a candidate with at least 2 years of product management experience and familiarity with building or supporting solutions on AWS, including emerging AI capabilities. You will collaborate with internal stakeholders to identify improvements, gather requirements, prioritize enhancements, and guide technology investments to boost organizational effectiveness and student impact. The role supports a diverse user base, including college students as advisors, high school students, staff, and senior leaders who depend on real-time data for decision-making, catering to users with varying levels of technological proficiency.

Requirements

Bachelor's degree or equivalent experience.
2+ years of product management, business systems, technology operations, or related experience
Experience supporting, implementing, or managing AWS-based solutions
Experience gathering and writing product requirements and translating user needs into product enhancements or technical solutions
Experience working with system administration of enterprise systems
Strong project management, stakeholder management, and communication skills.
Experience managing cross functional teams to successful execution of requirements
Experience managing consultants, vendors, or cross-functional technology projects
Strong analytical skills and comfort working with reporting and cloud tools
Deep commitment to Matriculate’s mission and organizational values

Nice To Haves

Experience with Amazon Bedrock or other generative AI technologies
Experience with Power BI, Tableau, SQL, or cloud analytics platforms
Experience working in education, nonprofit, or mission-driven organizations
Product Management, AWS, or Agile certifications

Responsibilities

Partner with teams to identify technology needs and translate business challenges into scalable product and technology solutions
Develop product requirements based on iteration with other teams and oversee implementation of those requirements
Support development and execution of Matriculate's technology roadmap
Conduct user research, stakeholder interviews, and requirements gathering
Manage product backlogs, tech support requests, and prioritization processes using Agile and Kanban methodologies
Support implementation and ongoing management of data and AI solutions, including Amazon Web Services (AWS) Bedrock, Salesforce Agentforce, analytics infrastructure, and data visualizations
Manage consultants and engineering resources to deliver technology projects on time and within budget
Help establish governance, evaluation, and feedback processes for data and AI enabled solutions
Lead efforts to centralize organizational data and improve reporting capabilities
Oversee administration, adoption, and continuous improvement of core Matriculate systems
Identify opportunities to improve adoption and efficiency
Develop training materials, documentation, and enablement resources
Engage users to identify process improvements and workflow automation opportunities
Coordinate project timelines, deliverables, budgets, and stakeholder communications
Track project progress and ensure technology investments deliver measurable value
Support administration of org-wide technology systems