Manager, Product Management, Credit Card Acquisitions (Agent Experience)

Capital One•McLean, VA

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team As a Product Manager in our Credit Card Acquisitions group, you will own the internal engine that powers high-friction customer touchpoints involving document requests and security verifications. You’ll tackle a unique challenge: crafting a seamless onboarding experience for honest applicants while building a brick wall for fraudsters. By designing workflows and document-processing tools within our servicing platform, you will transform complex, manual tasks into streamlined processes, directly accelerating the acquisitions funnel. We are looking for a curious self-starter who is equally obsessed with the agent’s experience and the applicant’s journey. In this role, you’ll spend time on the front lines—shadowing calls and collaborating with Agents, Fraud, Risk, and Legal teams—to deliver intuitive tools that allow agents to perform their job flawlessly when it is difficult to tell good actors from bad actors. If you thrive on turning complex problems into shipped solutions while balancing user empathy with robust risk mitigation, you will play a pivotal role in defining the very first interaction our customers have with the bank. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

At least 3 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

Own the internal engine that powers high-friction customer touchpoints involving document requests and security verifications.
Craft a seamless onboarding experience for honest applicants while building a brick wall for fraudsters.
Design workflows and document-processing tools within our servicing platform to transform complex, manual tasks into streamlined processes.
Accelerate the acquisitions funnel.
Spend time on the front lines—shadowing calls and collaborating with Agents, Fraud, Risk, and Legal teams—to deliver intuitive tools that allow agents to perform their job flawlessly.
Turn complex problems into shipped solutions while balancing user empathy with robust risk mitigation.
Define the very first interaction our customers have with the bank.