Product Delivery Manager - Card Acquisitions

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Join a dynamic team focused on delivering critical supplier oversight and delivery outcomes for Card Acquisitions Product (CAP), supporting the strategic partnerships and external suppliers that enable Consumer and Business Card acquisitions. As a Delivery Manager with a strong relationship management lens, you'll help maintain productive, solution-oriented partner engagements and ensure commitments translate into measurable outcomes. You’ll support execution of supplier roadmaps and modernization priorities through disciplined delivery management and Corporate Third Party Oversight (TPO) completion. You’ll work behind the scenes to coordinate stakeholders, manage dependencies and risks, and keep communications clear and timely, while driving operational excellence through process improvements, strong controls, and efficient, customer-focused execution.

Requirements

8+ years of experience (or equivalent expertise) in delivery management, program/project delivery, process improvement, supplier oversight, controls, risk management, or related functions
Demonstrated ability to develop and implement process improvement or re-engineering programs focused on operational efficiency and risk reduction
Proven experience leading end-to-end change management, including strategic communications, influencing, and stakeholder impact mitigation
Strong ability to coordinate work across a matrixed environment and drive outcomes without direct authority
Ability to collaborate with Product and Technology teams to discuss and recommend enhancements that improve customer experience and operational effectiveness
Working knowledge of vendor management and risk/controls expectations, including execution aligned to Corporate Third Party Oversight (TPO) standards
Strong organizational, analytical, and problem-solving skills, with the ability to make informed decisions in ambiguity
Exceptional interpersonal and communication skills, including the ability to present clearly to senior stakeholders
Bachelor’s degree or equivalent experience

Nice To Haves

Financial services experience, particularly in vendor management/supplier oversight, controls, risk management, or compliance-related functions
Experience supporting supplier performance management, governance routines, and contractual deliverables
Systems thinking approach to analyze complex processes and identify optimization and integration opportunities
Experience using agile methodologies to iteratively deliver improvements and increase responsiveness to change
Familiarity with AI foundations and using AI tools responsibly to support process improvement and documentation quality (accuracy, context, and appropriate controls)
Master’s degree and/or relevant certifications (e.g., PMP, Agile, Lean, risk/controls) preferred

Responsibilities

Support execution of supplier roadmaps and initiatives by translating priorities into delivery plans, milestones, dependencies, RAID tracking, and consistent status reporting
Lead new and ongoing initiatives from inception to completion, coordinating deliverables across Product, Technology, Operations, Controls/Risk, and supplier teams
Drive delivery support for modernization efforts, focusing on improving operational efficiency, reducing friction, and enabling scalable execution
Lead and execute required deliverables for Corporate Third Party Oversight (TPO) compliance, ensuring timeliness, quality, and audit-ready documentation
Evaluate the operating effectiveness of supplier management and business processes; identify gaps, recommend improvements, and coordinate actions with accountable owners
Monitor supplier adherence to contractual requirements, policies, and procedures; analyze and communicate impacts of risks and losses (actual and potential)
Oversee end-to-end change management activities, including communications, stakeholder impact assessment, readiness planning, and sustainment
Develop and implement process improvement initiatives, using data analysis to identify operational inefficiencies, control gaps, and opportunities to enhance customer and business outcomes
Use clear storytelling to communicate complex delivery topics, process changes, and risk tradeoffs to diverse stakeholders, driving alignment and timely decisions
Work autonomously while managing competing priorities; exercise sound judgment in ambiguity, escalating issues appropriately and driving closure through follow-through