Manager, Product Management - Servicing Back Office

Capital One • McLean, VA

1d

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team
The Back-Office ADA, SCRA, and Specialty Operations team supports a wide range of back office servicing needs - with a goal of ensuring effortless resolution across accessibility, military benefits, and a multitude of account servicing needs for every customer.

About the Role
This role will focus on a range of non-destination servicing processes primarily within our Specialty Operations umbrella, setting the course for modernizing and automating these processes - migrating them to destination platforms and redesigning them around automation capabilities to reduce manual work and operational risk. Achieving these goals across the range of non-destination back office processes will necessitate adaptable strategies that work at scale, opening opportunities to explore and apply AI tools. Strong candidates for this role will be comfortable navigating white spaces, building bold visions, and working with partners to align on and make them a reality.

Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Setting the course for modernizing and automating non-destination servicing processes.
• Migrating processes to destination platforms.
• Redesigning processes around automation capabilities to reduce manual work and operational risk.
• Developing adaptable strategies that work at scale for non-destination back office processes.
• Exploring and applying AI tools.
• Navigating white spaces, building bold visions, and working with partners to align on and realize them.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager