Director, Product Management – Inforce Servicing

Thrivent•Minneapolis, MN

1d•$177,984 - $240,803•Remote

About The Position

Thrivent is seeking a Director, Product Management – Inforce Servicing to lead the strategy, modernization, and delivery of Inforce servicing capabilities across our Life, Health, and Annuity product portfolios. This is a unique opportunity to shape the future of Inforce servicing across one of the industry's largest and most diverse insurance portfolios. This leader will be responsible for defining and executing the vision for policyholder and advisor servicing capabilities throughout the customer lifecycle, driving transformation across digital experiences, operational workflows, servicing platforms, and AI-enabled automation. The role combines strategic product leadership with operational transformation and requires close partnership with Technology, Operations, Insurance Solutions, Actuarial, Advisor Experience, Customer Experience, Law/Compliance and Controllers. The successful candidate will build and lead a high-performing team of Product Managers and Product Owners while influencing cross-functional teams to deliver measurable improvements in customer outcomes, advisor experience, operational efficiency, and straight-through processing. This can be a remote position within the US.

Requirements

Bachelor's degree or equivalent experience.
10+ years of experience in Product Management, Digital Transformation, Operations Transformation, or related leadership roles
5+ years leading teams of Product Managers and Product Owners.
Demonstrated success leading enterprise-scale product portfolios and complex transformation initiatives
Experience developing product strategies and translating them into executable roadmaps
Strong executive presence with the ability to influence senior business and technology leaders
Experience working in highly regulated industries and complex operating environments

Nice To Haves

Experience in Life Insurance, Health Insurance, Annuities, Wealth Management, or Financial Services
Knowledge of policy administration systems, servicing platforms, workflow technologies, and digital servicing ecosystems
Experience leading modernization of legacy platforms and large-scale technology transformation programs
Experience implementing AI, intelligent automation, workflow orchestration, or straight-through processing capabilities.
Experience working with Agile Principles (not SAFe) and Product Operating Models
Certified Product Manager or similar certification

Responsibilities

Define and execute the product vision, strategy, and multi-year roadmap for Inforce servicing capabilities across Thrivent’s Life, Health, and Annuity businesses
Lead a portfolio of products supporting policy servicing, policy maintenance, premium servicing, beneficiary management, policy value transactions, and related Inforce servicing capabilities
Establish investment priorities aligned with enterprise objectives, customer needs, advisor expectations, and operational outcomes
Drive modernization of legacy servicing platforms and supporting ecosystems through a product-led transformation approach
Balance short-term business commitments with long-term platform modernization and strategic capability development
Partner with Insurance Solutions, Actuarial, Underwriting, Distribution, Operations, and Technology teams to successfully deliver new Life, Health, and Annuity product capabilities
Influence product design decisions to improve serviceability, operational efficiency, digital adoption, and straight-through processing
Serve as the product leadership representative for Inforce servicing during product development and product enhancement initiatives
Ensure servicing platforms, operational processes, digital experiences, and supporting ecosystems are prepared to support new product launches and enhancements
Drive readiness planning and execution for new product introductions, ensuring alignment across business, operational, and technology stakeholders
Identify opportunities to simplify product administration and servicing requirements while maintaining regulatory and business objectives
Champion customer-centric and advisor-centric product development practices
Partner with business and operational leaders to redesign servicing journeys and eliminate friction across end-to-end experiences
Identify opportunities to improve digital adoption, increase self-service utilization, and simplify servicing interactions
Establish and monitor metrics that measure customer satisfaction, advisor satisfaction, operational efficiency, and business value realization
Lead the identification, prioritization, and implementation of AI-enabled servicing capabilities and intelligent automation opportunities
Partner with Operations leaders to improve straight-through processing, reduce manual intervention, and simplify servicing workflows
Drive continuous improvement initiatives that reduce servicing effort, improve cycle times, and increase operational scalability
Evaluate emerging technologies and industry trends to identify opportunities that create competitive advantage
Lead and develop a team of Product Managers and Product Owners responsible for product discovery, prioritization, roadmap development, and delivery execution
Partner closely with Engineering, Architecture, UX, Data, and Operations teams to ensure successful product delivery and adoption
Influence technology investment decisions and architectural direction to support long-term business objectives
Establish outcome-based product management practices and governance across the portfolio
Serve as a key leader in enterprise modernization and transformation initiatives
Build, mentor, and develop high-performing product management talent
Foster a culture of accountability, innovation, customer focus, and continuous learning
Promote strong collaboration across business, technology, design, and operations organizations
Drive organizational adoption of modern product management practices and ways of working