Manager, Product Management- Loss Mitigation

Capital One • Toronto, ON

49d • Hybrid

About The Position

About Capital One Canada. For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you! About the Team Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. At Capital One Canada we start with the customer in mind and develop cutting-edge products that serve their needs. We’re all-in on the cloud and leaders in the adoption of open-source, RESTful APIs, microservices, and containers. We build our own products and release them with speed and agility. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to re-imagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives. As a product leader on the Customer Resiliency team, you’ll be working with Product Managers, Software Engineers, Business Analysts, Design, Operations and Data Scientists supporting Customer Resiliency strategy within Canada card. About the Role As a product leader on the Customer Resiliency team, you will lead the product strategy for our Collections program to create game-changing customer experiences and business outcomes. Your primary mission will be to define, execute, and continuously iterate on customer-centric strategies that help customers get back on track with credit, acting as a bridge between technical innovation and business strategy. This role requires a unique combination of strategic thinking, product expertise, analytics and executive communication. You’ll be a leader among a high-performing team of Product Managers, partner with colleagues across Product, Technology, Design, Business Analysis, Data Science, and Operations and influence senior leaders with data-driven insights. You will be accountable for building product strategies with a clear focus on outcomes, trade-offs, and long-term resilience.

Requirements

• At least 5 years of Product Management experience
• Experience creating and delivering customer centric, data-driven product vision and strategy
• A track record of delivering results with significant business and customer impacts

Nice To Haves

• Bachelor’s degree or higher
• Experience in financial services, technology or operations
• Proven ability to build strong partnerships with cross functional partners

Responsibilities

• You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
• You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision
• You’ll own and prioritize the product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
• You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates
• You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
• You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job
• You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

Benefits

• Enjoy a hybrid work environment, with 3 days in the office.
• Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
• Live well—physically, financially and emotionally.
• Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents.
• With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level