Manager - Product Integrity

SharkNinja•Needham, MA

19h

About The Position

SharkNinja is a global product design and technology company focused on creating lifestyle solutions. The company operates under the Shark and Ninja brands and has a history of innovation. Headquartered in Needham, Massachusetts, SharkNinja has over 4,100 employees and sells products globally through various retail and online channels. The company is fostering an AI-native culture, encouraging experimentation and the adoption of new tools. This specific role is a hands-on leadership position focused on new product development (NPD), sitting at the intersection of consumer satisfaction, product quality, and commercialization. The primary goal is to ensure every product shipped by SharkNinja meets a 5-star standard from development through launch readiness. This involves ensuring products are safe, certified, consumer-validated, and positioned for market success. The role requires a balance of challenging the organization and connecting with cross-functional teams, advocating for the consumer voice, and driving improvements in design, risk resolution, and commercial/operational aspects to achieve high sales rates and consumer satisfaction. The position involves close collaboration with Engineering, Product Development, and the broader Product Excellence organization to identify risks early, utilize predictive modeling with consumer validation data, and manage structured testing, regulatory, and DFMEA processes. The ultimate objective is to identify and resolve issues before consumers do, ensuring every product earns its 5 stars. The role reports to the VP, In-Market Product Quality & Customer Excellence.

Requirements

5+ years of experience in product quality, product development, or a related engineering or consumer insights function — ideally within consumer electronics or home appliances.
Working knowledge of DFMEA methodology — able to review, challenge, and improve DFMEA quality, not just sign it off.
Familiarity with safety testing, regulatory standards, and certification processes across at least one major market (e.g. US, EU, UK).
Analytical and data-literate — comfortable working with IHUT data, building structured outputs, and translating findings into engineering recommendations.
Confident communicator who can challenge peers and senior stakeholders constructively, with evidence rather than opinion.
Detail-oriented and structured, with the ability to manage multiple NPD programmes simultaneously without dropping quality rigour on any of them.

Nice To Haves

Hands-on experience leading or contributing to VEGA hack sessions or equivalent structured pre-production quality events.
Experience building or applying predictive quality models from consumer research or IHUT data.
Claims development experience, with an understanding of substantiation requirements and the interface between testing, legal, and marketing.
Multi-market regulatory knowledge across consumer electronics or home appliance categories.

Responsibilities

Stand for the 5-star standard across all NPD programmes, raising flags early and challenging Engineering, Product Development, and Marketing when trajectories fall short.
Maintain a clear view of possible and real risk across the NPD portfolio and escalate when a product is not on track to hit the 5-star threshold at launch.
Bring a structured, evidence-based perspective to every build review, proposing specific, actionable improvements.
Lead quality input into EB0 build reviews, ensuring all product excellence requirements are visible and tracked from the earliest engineering build.
Drive Pre-MP VEGA Hacks, running structured hack sessions to identify and resolve quality and consumer experience issues before mass production lock.
Ensure findings from EB0 and Pre-MP activities are documented, tracked to resolution, and fed back into the engineering and design process.
Build and apply predictive models at each build stage to forecast in-market rating performance, identifying consumer experience factors most likely to drive or suppress 5-star outcomes.
Translate consumer validated results into structured, prioritised recommendations for Engineering, Product Development, and Marketing, making it clear what needs to change and why it matters to the consumer.
Track model accuracy over time and continuously refine the approach as new consumer data outcomes become available.
Ensure Testing has built comprehensive testing plans and protocols for each NPD programme, covering performance, durability, safety, and consumer experience dimensions.
Identify gaps and competitive opportunities to win in global markets.
Connect dots to the safety, regulatory, and certification delivery for NPD programmes, ensuring all products meet the required standards for every market they will launch in.
Partner with Engineering, Testing, and external test labs to ensure safety testing is planned, executed, and closed out on time, with issues escalated and resolved before they become programme blockers.
Own the quality and completeness of DFMEA ahead of TRA, ensuring all design failure modes are identified, assessed, and have credible mitigation actions in place before the gate.
Challenge Engineering to ensure DFMEAs reflect real-world consumer use, not just theoretical design intent.
Track open DFMEA actions through to closure, ensuring nothing is carried forward into TRA without a clear resolution plan and owner.