Manager, Product Integration
About The Position
The Ethoca Product Integration team is looking for a Manager, Product Integration. This role is for our Partnerships Integration team to support the expansion of our product suite with our global partners. We are looking for a customer-facing implementation consultant to act as the main point of contact for customers during their technical onboarding and after the customer is live. Our ideal candidate is someone that is comfortable wearing many hats. You’ll be expected to spend roughly 50% of your time working on customer implementation projects and the rest of the time supporting technical queries from customers or internal teams. You will need to be fluent in English.
Requirements
- Experience in implementing and supporting API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, implementation manager).
- Enjoy interacting directly with customers; and learning about their business
- Be quick on your feet – we move fast so you should thrive on learning and change.
- Be a natural born project manager with a proven track record in handling multiple projects simultaneously. Know how to solicit requirements, build a plan, execute against it.
- Have the flexibility to support international time zones for our global customer implementations and support.
- Fluent in English.
Nice To Haves
- Experience of having worked with APIs, SQL, and regular expressions
- Prior experience and knowledge in payments
Responsibilities
- Working with our customers over the course of their onboarding journey with us, from kick-off calls to configuring accounts and reviewing testing, you will be there to help them along.
- Support live customers with account updates and their operations.
- Review current business and customer processes; identify and recommend solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
- Develop and maintain expertise on all internal systems, support and onboarding processes.
Benefits
- Competitive pay based on location, experience and other qualifications for the role
- May be eligible to participate in a discretionary annual incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
