Vehicle Intelligence & Integration, Product Manager

Ford Motor • Dearborn, MI

1d • Hybrid

About The Position

We are looking for a Senior Product Manager to lead the strategy and execution of our consumer AI assistant on mobile. You will own two critical outcomes: improving the assistant’s ability to fulfill customer needs and driving sustained adoption and engagement. Working at the intersection of consumer mobile, conversational AI, and product growth, you will turn emerging AI capabilities into useful, reliable, and trusted customer experiences. You will partner closely with engineering, AI/ML, design, research, analytics, safety, legal, and marketing teams.

Requirements

• 5+ years of product management experience building and scaling consumer mobile products.
• A strong track record of improving product quality, adoption, engagement, retention, or customer satisfaction.
• Experience building conversational AI, or other intelligent consumer experiences.
• Understanding of generative AI product development, including evaluation, grounding, safety, latency, and model limitations.
• Strong analytical skills and experience using data, experimentation, and customer insights to drive decisions.
• Ability to define strategy, navigate ambiguity, and influence across technical and business teams.
• Strong communication and cross-functional leadership skills.

Nice To Haves

• Experience with large language models, natural-language interfaces, tool use, or agentic systems.
• Experience with consumer growth, lifecycle engagement, or product-led growth.
• Experience with AI evaluation, human review, and production monitoring.
• Experience in automotive, mobility, connected devices, or related consumer ecosystems.

Responsibilities

• Define the product vision, strategy, and roadmap for the mobile AI assistant.
• Own outcomes across task completion, response quality, customer satisfaction, adoption, engagement, and retention.
• Identify high-value customer needs and improve the end-to-end assistant experience.
• Use analytics, experimentation, customer research, and AI evaluations to identify friction and prioritize improvements.
• Develop growth strategies that improve discovery, onboarding, activation, repeat usage, and retention.
• Partner with AI/ML and engineering teams to improve grounding, latency, reliability, safety, and overall assistant quality.
• Lead cross-functional initiatives and communicate priorities, tradeoffs, and results to senior leadership.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed