Manager, Product Development

Conga•Houston, TX

21h•Hybrid

About The Position

Conga is seeking a Manager, Product Development to lead a platform team responsible for shared services powering the B2B ecosystem. This team delivers critical capabilities in security, science execution, and analytics, enabling identity and access control, model packaging and execution, and customer-facing insights. The role is crucial for ensuring shared, cross-product services meet high standards for security, reliability, scalability, performance, and ease of consumption, directly influencing how B2B applications are built, deployed, and operated. The position requires sound judgment, clear communication, and decisive leadership through technical and organizational complexity.

Requirements

5+ years of professional experience in the software development industry
3+ years of experience managing engineers in agile environments
Experience leading a shared platform or infrastructure-adjacent team supporting multiple products or consumers
Strong people-management skills, including hiring, mentoring, performance management, and career development
Experience partnering closely with Architecture and Security teams to deliver services that meet enterprise-level standards
Ability to manage a broad technical scope within a single team while maintaining clarity of priorities and execution
Strong communication, planning, and cross-functional collaboration skills

Nice To Haves

Experience leading shared platform or infrastructure services consumed by multiple products or teams
Experience working with microservices-based architectures, including designing, operating, and evolving distributed services
Experience building and operating cloud-based applications, preferably on Microsoft Azure, at enterprise scale
Experience leading teams using agile development practices, balancing iteration speed with platform stability
Experience working closely with customers or customer-facing teams, ensuring platform capabilities meet high standards of reliability, performance, and usability
A demonstrated track record of making sound technical and delivery decisions in complex environments with competing priorities
Experience operating in ambiguous or evolving platform spaces, adapting plans as technology, scale, or business needs change
Proven ability to partner effectively across Product, Architecture, Security, and Engineering, balancing advocacy with pragmatism
Experience leading engineering teams with clear ownership, accountability, and delivery focus
A results-oriented mindset, with experience driving measurable outcomes rather than activity alone

Responsibilities

Lead, develop, and scale an engineering team responsible for highly leveraged capabilities spanning security, science execution, and analytics
Partner closely with Product Management, Architecture, and Product Security to define platform strategy, priorities, and standards across core service domains
Oversee the delivery and ongoing operation of core services that provide: Security and Identity Capabilities (Delegated authentication, authorization, and access-control patterns), Science Capabilities (Model packaging, deployment, execution, training, and scoring within B2B Cloud infrastructure), and Analytics Capabilities (Customer-facing insights into platform usage, health, and adoption)
Ensure core services meet high standards for security, availability, performance, and operational excellence
Establish clear ownership, accountability, and operational maturity for the team, including incident management, root-cause analysis, and continuous improvement
Engage with customer-facing teams and customers as needed to support issue resolution, handle escalations, and ensure platform concerns are addressed
Oversee communication related to customer-impacting issues and enhancements
Make deliberate, well-reasoned decisions that balance customer impact, platform health, and team sustainability
Balance near-term delivery commitments with long-term platform sustainability and architectural alignment
Coach and develop engineers and senior contributors, fostering strong technical leadership, accountability, and execution discipline
Collaborate effectively with Site Reliability Engineers, Security, Product, and customer-facing teams across the organization