Manager, Product Design

The Subway HR Team•Miami, FL

2d•$138,300 - $172,900•Onsite

About The Position

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe. We are building the central command center for our franchisee network. As Manager, Product Design, you’ll set the design vision, grow and lead a team of designers, and deliver intuitive, scalable experiences that make life meaningfully easier for our franchisees. This role is for someone who thinks in systems, leads with conviction, and gets energy from solving complex problems at scale. You’ll partner closely with product and technology leaders while defining what “great” looks like across our digital platforms.

Requirements

5+ years of product design experience, including ownership of complex platform or system-based products
Proven experience leading and developing empowered design teams
A strong portfolio demonstrating design systems ownership, interaction design, and visual craftsmanship
Strong point of view with low ego—able to defend decisions and adapt based on feedback
An AI-first mindset with enthusiasm for how AI can enhance design workflows and outcomes
Ability to influence and build alignment across product, engineering, and business partners

Nice To Haves

Experience in restaurant technology, QSR, or franchise environments is a plus

Responsibilities

Define and own the product design vision, setting the bar for quality, coherence, and craft across platforms
Design with systems in mind by creating scalable patterns, components, and principles
Build deep user empathy by engaging directly with franchisees to understand real-world challenges
Use research and data—including interviews, usability studies, and experiments—to inform and validate design decisions
Leverage AI tools to accelerate design exploration, rapid prototyping, and idea validation
Lead, mentor, and develop a high-performing product design team
Influence cross-functional partners through strong thinking, storytelling, and collaboration—without relying on authority