Manager, Product Design
About The Position
As a Product Design Manager, you will be at the helm of a dynamic team that shapes the future of beauty retail experiences. You'll lead design across a broad, connected portfolio — spanning the moments where clients discover, transact, get support, and trust us with their information, across both in-store and online experiences. You’ll lead design of AI-powered and agentic experiences, identifying opportunities where AI can meaningfully improve the client journey, including discovery, personalized recommendations, product education, beauty advice, and seamless connections between digital and in-store experiences. You’ll have the opportunity to help define how our teams use AI—from accelerating discovery and prototyping to shaping more personalized and intuitive client experiences. Your leadership will inspire a team of designers and drive the strategic direction of Sephora's digital touchpoints, delivering exceptional and innovative client experiences across our platforms.
Requirements
- 5+ years of experience in UX design with a deep understanding of e-commerce and mobile app design principles, alongside a minimum of 3 years of management experience.
- Demonstrated experience shaping and delivering customer-facing AI, machine learning, personalization, recommendation, conversational, or intelligent product experiences.
- Expertise in leading product strategy and user experience vision, complemented by skill in workshop design and facilitation.
- Proven ability to apply generative AI or other emerging technologies within a product design practice, from exploration and prototyping through delivery.
- Exceptional communication skills, with the ability to inspire and persuade diverse audiences and coach designers on AI-assisted workflows.
- A bachelor’s degree in design, a related field, or equivalent experience.
Responsibilities
- Lead across a broad, multi-domain portfolio, setting direction and maintaining a cohesive, client-centered experience across stores, client service, marketing technology, and account trust and security.
- Champion design thinking and innovation by leading your team in problem-solving and ideation sessions, ensuring user research is integral to crafting compelling solutions.
- Champion thoughtful adoption of AI across the design team, translating emerging AI capabilities into intuitive and trustworthy experiences that solve real client problems.
- Uphold exceptional design quality by mentoring a team to excel in all aspects of design—from sketching to prototyping—while driving consistent results.
- Strengthen collaboration and communication by building trust and fostering cross-functional partnerships with engineering, product, marketing, and operations stakeholders.
Benefits
- Medical, dental, and vision coverage
- Disability insurance
- Life insurance
- 401k with 4% match
- FSA and HSA programs
- Student Debt Retirement plan
- Vacation paid time off
- Sick paid time off
- Protected leave
- Access to training
- Tuition reimbursement
- Leadership development
- 30% discount on all merchandise/services
- Opportunities for free product or “gratis”
- Flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
- Volunteer and donation matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
