Manager, Product Design - Enterprise
About The Position
Chewy is dedicated to being the most trusted and convenient online destination for pet parents and partners, everywhere. On the Product Design & Research team, we create experiences that delight pet parents, businesses, and veterinarians while helping pets live happier, healthier lives. We're looking for an experienced Manager, Product Design to lead Product Design for Enterprise Retail Systems in Seattle or Boston. Your team will design the tools and platforms that power one of the world's largest online pet retailers, enabling merchants, category managers, pricing teams, vendors, and operations teams to make smarter decisions and work more efficiently. You'll simplify complex workflows, modernize enterprise systems, and improve experiences for thousands of internal users that ultimately benefit millions of pet parents. This is an opportunity to shape the future of enterprise experiences at Chewy by defining design direction, influencing product strategy, developing a high-performing team, and delivering products that create measurable business impact.
Requirements
- 7+ years of experience in Product Design, UX Design, Information Architecture, or a related design field.
- 3+ years of experience leading, coaching, and developing Product Design teams in a fast-paced product organization.
- Experience balancing people leadership with hands-on product design in a player/coach role.
- Proven success partnering with Product, Engineering, Research, and business Team Members to deliver customer-centered products.
- Strong portfolio demonstrating systems thinking, complex enterprise workflows, and measurable customer or business impact.
- Excellent communication, storytelling, and team member influence skills, including experience presenting to senior leadership.
- Experience using customer research, analytics, and experimentation to inform product and design decisions.
- Bachelor’s degree in design, Human-Computer Interaction (HCI), or equivalent professional experience.
Nice To Haves
- Experience designing enterprise software, ecommerce platforms, marketplaces, healthcare technology, FinTech, SaaS, or other complex digital products.
- Experience contributing to or leading design systems and scalable design practices across multiple product teams.
- Experience demonstrating AI-powered tools or emerging technologies to improve design workflows, team efficiency, or customer experiences.
- Experience working in Agile product development environments and influencing cross-functional strategy.
Responsibilities
- Lead, mentor, hire, and develop a team of 3-5 Product Designers while contributing directly to high-impact build initiatives in a combined leadership and hands-on role.
- Define the vision for Enterprise Retail Systems team and partner with Product and Engineering leaders to influence product strategy, roadmap priorities, and investment decisions.
- Guide your team through discovery, ideation, prototyping, testing, and delivery to solve complex, data-rich enterprise workflows using customer insights, analytics, and systems thinking.
- Build a high-performing design culture through mentorship, performance management, career development, and continuous feedback.
- Partner closely with User Research to validate concepts, measure customer adoption, and drive operational and business outcomes.
- Champion design quality, accessibility, scalable design systems, and continuous improvement across products, processes, and team operations.
- Explore AI-powered tools and emerging technologies that improve design quality, team productivity, and enterprise user experiences.
- Communicate design strategy, customer insights, and recommendations to executives and cross-functional partners, building alignment and enabling informed decisions.
- Represent Product Design as a strategic partner across the Enterprise Retail organization, influencing experiences beyond your immediate portfolio.
Benefits
- 401k
- new hire and annual equity grant
- annual bonus
- medical/Rx insurance
- vision insurance
- dental insurance
- life insurance
- disability insurance
- hospital indemnity insurance
- critical illness insurance
- accident insurance
- parental leave
- family services benefits
- backup dependent care
- flexible spending accounts
- telemedicine
- pet adoption reimbursement
- employee assistance program
- discounts including 10% off pet insurance and 20% off at Chewy.com
- unlimited PTO (subject to manager approval)
- six paid holidays per year
- paid sick and family leave (in compliance with applicable state and local regulations)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
