Manager, Procurement Operations

Four Seasons•Miami, FL

21d•Hybrid

About The Position

The Manager, Procurement Operations is a key member of the Procurement Operations team, supporting the transformation and ongoing optimization of procurement capabilities across Four Seasons hotel, resort, residential, and mixed-use properties globally. The role bridges property teams, suppliers, Procurement, Finance, Product, Data, Technology, and third-party implementation partners. It brings hospitality procurement expertise to global solutions, processes, and deployment activities so they reflect property operations while supporting scalable and consistent ways of working. The manager helps prepare properties and suppliers for successful transitions, identify and address operational risks, and turn deployment lessons into sustainable process improvements. The role supports procurement process excellence, transformation and deployment, supplier enablement and data quality, and cross-functional governance with implementation partners. It also contributes to successful property adoption and ongoing operational support. This role follows a hybrid working model and requires three days per week in the Four Seasons Corporate Office at 1441 Brickell Avenue, Suite 1007, Miami, Florida.

Requirements

At least 5 years of hospitality procurement, purchasing, procure-to-pay, or closely related operational experience.
Hands-on experience in hotel, resort, residential, or mixed-use property operations.
Strong understanding of end-to-end procurement processes, including supplier onboarding, vendor master management, purchasing, purchase orders, receiving, catalogs/order guides, and procure-to-pay workflows.
Working knowledge of the relationship between Procurement, Accounts Payable, Finance, and operational controls.
Experience supporting procurement technology, ERP, procure-to-pay platforms, or other technology-enabled operational transformation.
Demonstrated experience identifying operational issues, developing structured resolution plans, and coordinating execution across multiple stakeholders.
Experience supporting change initiatives within complex, multi-location organizations.
Bachelor’s degree in Hospitality, Supply Chain, Procurement, Business, Finance, Technology, or a related discipline.
Strong hospitality procurement and operational acumen; communication, stakeholder engagement, analytical, problem-solving, organizational, project management, and workstream management capabilities.
Ability to translate property and supplier challenges into structured business requirements and actionable, scalable solutions.
Ability to work effectively across diverse, global, and remote teams and manage multiple priorities and dependencies.
Confidence engaging senior stakeholders, property leaders, suppliers, technology teams, and external implementation partners.
High accountability, curiosity, sound operational judgment, and a collaborative approach, including the ability to challenge constructively.
Strong customer- and property-centric mindset while balancing global standards and enterprise requirements.

Nice To Haves

Prior property-level purchasing leadership experience is strongly preferred.
Experience with supplier enablement, procurement data, system implementation, data migration, testing, deployment, or stabilization activities.
Experience working with third-party implementation partners, consultants, or system integrators.
Experience with structured testing and work management solutions such as Azure DevOps or Jira.
Experience with workflow and service management tools such as ServiceNow or Zendesk.
Relevant professional certifications are an asset.

Responsibilities

Represent property-level requirements and operational realities as a subject matter expert in hospitality procurement and procure-to-pay operations.
Translate property procurement processes, challenges, and business requirements into actionable requirements for Product, Technology, Data, Finance, and implementation teams.
Evaluate processes through a global procurement lens, balancing property needs with standardization, scalability, controls, and sustainability.
Identify recurring operational issues, process gaps, and improvement opportunities across properties and deployment waves.
Partner with Business Process Management, Product, Finance, and other stakeholders on process harmonization and continuous improvement.
Support the development and maintenance of procurement policies, procedures, operating standards, training materials, and knowledge content.
Provide structured analysis and recommendations on operational impact, business value, risks, dependencies, and measurable outcomes.
Support high-priority procurement operational issues through resolution and appropriate escalation.
Support property and deployment teams through planning, readiness, deployment, stabilization, and transition to ongoing support.
Assess property procurement readiness, including processes, supplier readiness, data quality, training needs, and operational dependencies.
Support procurement data migration, validation, UAT, PAT, training validation, hypercare, and stabilization activities.
Explain to property teams how existing procurement processes and data will translate into future-state solutions and workflows.
Identify readiness and adoption risks and dependencies, coordinate remediation, and integrate procurement activities into the broader transformation plan.
Support stakeholder communications and change activities, and capture deployment lessons to improve subsequent properties and deployment waves.
Support the supplier enablement strategy, supplier onboarding, testing, activation, and readiness activities.
Review supplier and procurement data for completeness, accuracy, duplication, and operational relevance before migration or deployment.
Help establish consistent approaches to vendor master data, supplier information, catalogs, order guides, purchasing data, and related structures.
Identify suppliers shared across properties and opportunities to coordinate or consolidate testing, communications, onboarding, and issue resolution.
Monitor supplier risks and dependencies, escalate matters requiring corporate procurement intervention, and coordinate supplier activities with clear accountability.
Work with third-party implementation partners to ensure procurement activities align with agreed processes, requirements, timelines, and quality expectations.
Review implementation outputs for gaps in execution, data quality, supplier engagement, property readiness, or process adherence; drive remediation and escalation.
Identify systemic solutions to recurring property or supplier issues and facilitate collaboration among internal and external stakeholders.
Provide Procurement Operations leadership with status, risk, dependency, and decision reporting.
Use work management and support platforms such as Azure DevOps, Jira, ServiceNow, or similar tools to support transparency, issue management, and cross-functional execution.