Manager, Process & Risk Management - PULSE Operations

Capital One • Houston, TX

1d • Onsite

About The Position

As a Manager, Process & Risk Management at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that drive well-managed operations and deliver excellence. You will play a key role in driving business objectives by serving as a strategic partner to Operations subject matter experts. As an embedded member of the PULSE Implementations and Certification team, you will serve as the critical link between operational performance, risk identification, and process health. We are seeking dedicated, disciplined process professionals who are naturally curious and possess exceptional critical thinking skills. This role requires a blend of analytical rigor, technical aptitude, and strategic communication. If you love digging into the details, leaning on AI to solve complex problems, and collaborating across teams to negotiate the best outcomes for the business, this is an excellent opportunity to advance your career in Process and Risk Management.

Requirements

• Bachelor's Degree or Military experience.
• At least 5 years of experience in Financial Services, Operational and Regulatory Risk, Compliance, Internal Audit Operations, or Internal Controls.

Nice To Haves

• At least 7+ years of experience in Financial Services, Compliance, Internal Audit Operations, Internal Controls, or Operational and Regulatory risk.
• Strong understanding of the payments ecosystem and customer payment experiences.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
• Experience building or utilizing AI automation tools (e.g., Google Gemini) for workflow optimization or data analysis.
• Experience utilizing Governance, Risk, and Compliance (GRC) applications to track and manage issues.
• Proven ability to build quantified business cases demonstrating return on investment and financial impact for product and tech prioritization.
• Excellent presentation skills and a demonstrated curiosity for uncovering the root cause of complex operational issues.

Responsibilities

• Embed within the PULSE Implementations and Certification team to act as the primary point of contact for process risk issues.
• Partner with process subject matter experts to identify and document risks, proactively developing effective mitigation strategies and internal controls.
• Act as the key liaison with audit and first-line risk partners to resolve issues and address inquiries specific to supported operations.
• Ensure alignment with established risk appetites and compliance standards.
• Lead the end-to-end management, remediation, and reporting of identified risk issues.
• Leverage data and AI automation flows to analyze process health and systemic issues.
• Use these insights to drive process enhancements, standardize workflow solutions, and make continuous, incremental improvements to operational efficiency.
• Translate systemic risk issues into quantified business cases (calculating $ value and business impact) for product and tech prioritization.
• Develop and maintain formal process documentation, including procedures and process flow diagrams.
• Lead the implementation of workflow solutions to enhance overall risk management efficiency.

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager