Manager, Process Management - US Card Fraud

Capital One • McLean, VA

21h • Onsite

About The Position

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. Being detail oriented along with the ability to connect dots among all the different teams/systems is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. Must work with a team, as well as internal customers, downstream partners and third party vendors to understand and shape strategic intent and value to meet the business' key needs while considering operational capabilities, constraints and customer experience. A Process Manager for US Card Fraud’s Ecosystem Partnerships sets and executes COF external engagement strategy with ecosystem thought leaders and the broader ecosystem. Works with internal product owner, business analyst and intent owners, to clearly understand Capital One’s priorities, to better influence external partners and industry governing bodies. Maintain current knowledge of payments industry trends and proactively identify implications for COF Fraud partnerships, and collaboration strategy. Collect, coordinate, and elevate industry insights on Fraud / Payments for internal stakeholder partners (e.g. Consumer Identity, Emerging Payments, Ventures, Card Data, Global Enterprise Affairs). Ensure Ecosystem Partnerships’ strategy and execution are supported by accurate, timely data. Devise strategies that maximize collaboration, networking, and education; ensuring programs and engagement opportunities strengthen Capital One’s position as a leader in consumer protection.

Requirements

• Bachelor’s Degree or military experience
• At least 4 years of experience in Process Management, Project Management, Relationship Management or Risk Management
• A least 2 years of experience collaborating with partners in the Payments Fraud Industry

Nice To Haves

• Master’s Degree
• 4+ years of experience in Process Management, Project Management, Relationship Management or Risk Management
• 1+ year of experience in Microsoft Office or G Suite
• PMP, Lean, Agile or Six Sigma certification
• Strong communication and collaboration skills

Responsibilities

• Partner with product owner, business analyst and intent owners, to clearly understand Capital One’s priorities
• Maintain current knowledge of payments industry trends and proactively identify implications for COF Fraud partnerships, and collaboration strategy
• Serve as fraud/payments subject matter expert to outside resources
• Monitors the progression of findings against relevance to other Capital One teams
• Easily adaptable in a fast paced environment, by being able to navigate between internal context sharing and strategic external engagements
• Continually look for ways to streamline and improve overall process
• Stay abreast of vendor product capabilities, changes and launches across enterprise Fraud teams
• Develop / Maintain monthly industry benchmark dashboards and reporting

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager