Manager, Process Management - Personal Loans (Hybrid)

Capital One • McLean, IL

6d • Hybrid

About The Position

As a Process Manager in PL- Well Managed, you will be part of a talented team delivering flawlessly executed processes that improve business efficiency and drive results. As the Process Manager over Process Documentation you will be responsible for ensuring all process documentation is accurately documented and maintained, while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. We require a disciplined, high-performing process professional who is a rapid learner and possesses the capacity for autonomous work and effective management of multiple tasks. The successful candidate will demonstrate excellent teamwork, communication, organizational, and research skills, meticulous attention to detail, and the ability to rapidly adapt to change. The Process Manager will also provide essential operations management across the following domains: finance, risk management, communications management, project management, process controls and improvements, and organizational effectiveness and change management. The ability to exert upward influence is paramount to success in this position. This represents an exceptional opportunity to advance one's career in the field of Process Management.

Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in Process Management, Project Management or Risk Management
• At least 2 years of experience leading technology delivery processes
• At least 2 years of experience designing, building and managing internal business processes
• At least 2 years of experience in technology controls or auditing
• At least 2 years of experience with Microsoft Office or Google Suite

Nice To Haves

• Bachelor’s Degree or Military experience
• 4+ years of experience in Process Management, Project Management or Risk Management
• 3+ years of Financial Services experience
• 1+ years of experience with SQL
• PMP, Lean, Agile or Six Sigma certification

Responsibilities

• Ensuring processes are documented as designed, executing necessary recovery actions, and escalating critical problems when appropriate.
• Providing internal customer support and communicating updates on both new and established processes to internal clients and leadership.
• Support of change management through project management as PL transforms to destination state.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED