Process Improvement Manager - HYBRID

GEICO•Tampa, FL

2d•Hybrid

About The Position

GEICO is seeking a Manager to lead Knowledge & Process Governance within the Claims Process Team. This role will oversee the Knowledge Hive platform and establish governance for SOP lifecycle management and audit rigor. The position is responsible for ensuring Claims operates with a consistent, accurate, and accessible single source of truth for operational processes.

Requirements

Bachelor’s degree or equivalent work experience
5+ years of experience in process management, knowledge management, or operations
Strong attention to detail with the ability to manage large volumes of documentation
Experience leading audit, governance, or compliance processes
Strong communication skills with ability to translate complex processes into clear documentation

Nice To Haves

Experience with knowledge management platforms (e.g., Knowledge Hive or similar systems)
Experience in Claims operations, insurance, or regulated industries
Familiarity with SOP development and audit methodologies

Responsibilities

Own and manage the Knowledge Hive as the enterprise single source of truth for Claims operations
Oversee SOP lifecycle management, including creation, maintenance, and updates
Establish and enforce process governance standards across Claims
Lead process and SOP audit activities to ensure adherence and consistency
Drive efforts to reconcile and eliminate duplicate or conflicting knowledge sources
Partner with operational teams to ensure documentation reflects real-world workflows
Support integration of regulatory changes and process improvements into Knowledge Hive
Enable scalable, high-quality knowledge management practices across the enterprise