Manager, Process Improvement
About The Position
The Manager, Process Improvement leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. This role partners with cross-functional teams to align strategies, simplify processes, and drive transformational change. The manager oversees global projects, ensuring compliance with company policies and industry best practices while monitoring program effectiveness. By fostering collaboration and guiding stakeholders, this position supports continuous improvement and operational excellence. The role also involves mentoring associates and managing change to achieve measurable business outcomes aligned with organizational goals. The Upstream Facility Services Safety team is dedicated to protecting over 7,000 field technicians by developing and implementing comprehensive safety programs that enhance service quality and reduce incidents. This team leads safety training, audits, and compliance initiatives while collaborating with stakeholders to drive continuous process improvements. With expertise in skilled trades, licensing, and regulatory requirements across multiple states, the team supports operational excellence and workforce well-being. Their leadership ensures adherence to federal, state, and local standards, fostering a secure and efficient work environment through effective change management and cross-functional collaboration.
Requirements
- Proven experience leading process improvement initiatives and managing change across complex business functions.
- Strong expertise in project and stakeholder management, with the ability to align cross-functional teams and secure buy-in.
- Proficiency in analyzing data, identifying performance gaps, and developing sustainable, executable solutions.
- Knowledge of skilled trade compliance requirements and industry best practices to ensure process integrity and control.
- Ability to communicate effectively with executives and business partners to influence decision-making.
- Skilled in monitoring program performance and adapting strategies to achieve continuous improvement.
- Demonstrated leadership in mentoring and developing associates within a collaborative environment.
- Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years’ experience in consulting, project management, business strategy, or relevant area OR 4 years’ experience in consulting, project management, business strategy, or related area.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Project Management Masters
- Masters: Human Resources
- Masters: Supply Chain
- Lean Six Sigma Champion Certification
Responsibilities
- Develop and implement process improvement initiatives to enhance key business functions and drive organizational goals.
- Research federal, state, and local trade licensing requirements
- Manage license applications, renewals, tracking etc.
- Collaborate with cross-functional teams to align on improvement strategies and communicate changes to stakeholders.
- Lead change management projects, ensuring readiness, managing expectations, and supporting adoption of new processes.
- Monitor program performance against metrics, addressing post-implementation issues and refining solutions.
- Provide guidance on policies, compliance, and operational controls to support behavior change and process sustainability.
- Manage global projects by applying industry best practices and adapting to evolving business trends.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
