Manager, Pro Capabilities Operations

The Home Depot • Atlanta, GA

5d

About The Position

The Manager, Pro Capabilities – Pro Trade Credit Operations supports The Home Depot’s Pro strategic growth initiatives by leading operational workstreams that deliver a seamless and reliable Pro Trade Credit customer experience. The role owns the development, testing, execution, and ongoing improvement of processes for account servicing, invoicing, payments, and issue resolution. It uses customer feedback and operational data to identify opportunities to reduce friction and improve service quality and operational effectiveness.

Working with internal teams and external partners, the manager identifies customer-experience gaps, strengthens field communication and enablement, and supports operational readiness as new capabilities launch and scale. The role requires leadership, communication, analytical, and problem-solving skills to align stakeholders, resolve operational challenges, and deliver business priorities. It typically reports to a Senior Manager or Director and has 0–4 direct reports.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• At least 5 years of work experience.
• Bachelor’s degree or equivalent in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through completion of such a program.

Nice To Haves

• Working knowledge of Microsoft Office Suite.
• Working knowledge of Google BigQuery and Tableau or similar tools.
• Working knowledge of presentation software such as Microsoft PowerPoint.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to develop and apply advanced mathematical or statistical techniques.
• Ability to explain complex or technical ideas and processes clearly to diverse audiences.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
• Excellent written and verbal communication skills.
• Consulting and/or retail experience.
• Four or more years of previous leadership experience.

Responsibilities

• Assess and select talent, build effective teams, develop others through coaching and feedback, align goals, and foster engagement and a positive culture.
• Lead the creation and implementation of initiatives using varied problem-solving methodologies; manage small- to medium-sized initiative-specific projects within workstreams.
• Communicate projects and recommendations through accurate documents and presentations, including to executive leaders and sponsors.
• Prioritize team issues and develop recommendations and solutions with diverse cross-functional teams, including store leaders and associates, merchants, internal and external teams, and vendors.
• Identify, research, and measure program effectiveness against metric targets; develop and execute ongoing optimization strategies using performance measures and customer feedback.
• Troubleshoot and resolve ongoing operational needs.
• Collaborate with organizational teams, internal and external clients, management, and others to drive change within The Home Depot.
• Identify customer-experience gaps, improve field communication and enablement, and ensure operational readiness as new capabilities launch and scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager