Manager, Private Banking Operations
Fremont Bank•Livermore, CA
•$98,000 - $114,000•Onsite
About The Position
The Manager, Private Banking Operations, is responsible for team leadership, process optimization, service quality, and the execution of strategic initiatives that enhance the client experience and improve operational efficiency. This role leads and develops a team of Private Banker Sales Assistants/Associates to ensure delivery of exceptional client service, operational excellence, and consistent support to Private Bankers as well as high-net-worth consumer and business clients.
Requirements
- Bachelor's degree or equivalent related experience.
- Minimum 5 years of experience in a similar role with a financial institution.
- Demonstrate excellent customer service skills.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills with the ability to build strong relationships with private bankers and clients.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Strong organizational skills with ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work in a fast-paced environment with changing priorities.
- Strong attention to detail with a high level of accuracy and precision.
Responsibilities
- Manage the Private Banker Sales Assistants/Associates by directing daily workflow and staffing allocation to ensure consistent service delivery, collaboration, and coverage across the Private Banking team.
- Conduct performance management activities including goal setting, performance evaluations, coaching, development planning.
- Serves as the primary trainer and mentor for our newly hired Private Banker Sales Assistants/Associates, dedicating significant time to onboarding, knowledge transfer, and ongoing coaching.
- Establish productivity, quality, and service standards and monitor team performance against established objectives.
- Supports Private Banking leadership in executing strategic objectives and creating more efficient workflows across the department.
- Manages the bi-monthly review and assignment process for unassigned Private Banking clients, ensuring timely distribution and follow-up by the appropriate Private Banker.
- Performs monthly portfolio analysis for Private Bankers, identifying top client relationships and preparing reports for banker review and strategic outreach planning. Reviews account information to verify accuracy and consistency, including account structures, and applicable interest rates, etc.
- Conducts follow-up reviews on all self-sourced new relationships to verify accurate coding, to ensure proper incentive credit allocation.
- Serves as a valuable resource for operational quality control by identifying discrepancies, researching issues, and helping ensure consistent client experience across portfolios.
- Provide exceptional Six Diamond experience to Private Bankers and Private Banking clients, assume several key responsibilities that enhance the efficiency and effectiveness of the Private Banking team.
- Collaborate with other departments, such as DDI, Treasury Management, Platinum Services, Business Services, to follow up on client requests.
- Identify opportunities to deepen relationships with existing clients.
- Provide support to ensure service continuity when Private Banker is out of office.
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
- Employee Stock Ownership Plan (ESOP)
- 401(k) with employer match
- Performance-based bonuses or incentives
- Paid holidays, vacation, and sick time
- Free personal checking and savings accounts
- Home loan rate discounts
- Tuition reimbursement and professional development resources
- On-site gym and discounted health club memberships
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
