Manager, Premium Audit

Pie Insurance

9d•$95,000 - $120,000•Remote

About The Position

As a Manager, Premium Audit, you'll be responsible for managing our premium audit operations through team leads and individual contributors, ensuring efficient and compliant audit processes while driving continuous improvement. You will translate functional plans into operational processes and guide execution to meet business objectives. This role requires strong management practices and the ability to navigate complex audit scenarios while maintaining excellent customer and partner relationships. You'll work cross-functionally to optimize audit workflows and contribute to Pie's overall underwriting and profitability goals.

Requirements

High School diploma required
5+ years of Workers' Compensation Premium Audit experience required
6+ years of overall commercial insurance experience required
3+ years of management or supervisory experience required
Proven ability to manage teams through clear expectations, performance measurement, and coaching.
Experience leading team leads and individual contributors
Strong written, verbal, and presentation skills to effectively communicate with internal teams, customers, and external partners
Ability to manage complex audit situations with multiple variables and resolve issues with appropriate urgency
Demonstrated experience in process improvement, workflow optimization, and building effective operational procedures
Strong customer service background with ability to handle escalated situations professionally and empathetically
Deep understanding of Workers' Compensation premium audit principles and state-specific requirements
Knowledge of audit dispute resolution processes and settlement practices
Familiarity with commercial insurance policy administration and billing processes
Understanding of underwriting and pricing impacts of audit results
Experience with audit management systems and reporting tools
Ability to translate strategic direction into operational execution
Strong decision-making skills with appropriate judgment on escalation matters
Collaborative approach with ability to influence across functions
Results-oriented mindset with focus on continuous improvement
Adaptability to changing business needs and priorities
Proficient in G-Suite Tools, Nexus, Slack, and Salesforce
Strong analytical skills with ability to interpret data and metrics

Nice To Haves

Bachelor's degree preferred
Experience managing both internal teams and external vendor relationships preferred
Experience with rvel, and Bureau systems preferred

Responsibilities

Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards
Translate business segment strategy into functional audit plans and guide day-to-day execution
Oversee both internal audit processes and vendor relationships, ensuring service level agreements are met
Monitor audit completion rates, quality metrics, and customer satisfaction scores
Ensure compliance with state and bureau audit requirements across all audit types (mail-in, phone, virtual, and physical audits)
Partner with Analytics team to analyze audit results and identify trends impacting profitability
Develop and execute operational initiatives to improve audit efficiency and customer experience
Work with Senior Management to implement long-term audit strategies aligned with company objectives
Collaborate with Product, Engineering, and Operations Performance teams to optimize audit workflows and automation opportunities
Build and maintain audit procedures, guidelines, and best practices documentation
Identify opportunities for process streamlining and cost reduction while maintaining audit quality
Support implementation of new audit technologies and system enhancements
Provide a hands-on approach to leadership, ensuring team success by offering guidance, support, and using strong management practices such as regular one-on-ones and performance coaching
Balance leadership responsibilities with direct contributions to ensure project deadlines and quality standards are met
Establish clear expectations and performance measurements for direct reports
Conduct team calibrations and quality reviews to ensure consistent audit standards
Support recruitment and onboarding of new team members as the audit function scales
Create development plans for team leads and individual contributors
Foster a collaborative, customer-focused culture within the audit team
Serve as the audit subject matter expert for cross-functional projects and initiatives
Collaborate with Underwriting, Claims, and Business Development teams on audit-related issues
Partner with Customer Service and Billing teams to resolve audit disputes and collection matters
Work with Compliance team to ensure adherence to regulatory requirements
Communicate audit insights and recommendations to senior leadership
Advocate for customer needs while ensuring business objectives are met
Handle complex audit disputes and customer escalations requiring management intervention
Make decisions on audit adjustments and settlements within established authority limits
Coordinate with Legal team on contested audit matters when necessary
Ensure timely resolution of audit-related customer complaints and issues