Quality Assurance Consultant - Premium Audit

Travelers • Orlando, FL

1d • $60,800 - $100,300 • Hybrid

About The Position

At Travelers, the Operations Quality Assurance (QA) groups are responsible for ensuring that a high-level of customer experience is being provided to our external customers and internal business partners. As a Quality Assurance Consultant, you will be responsible for assessing interactions and/or transactions of other internal employee groups to ensure that the predetermined quality standards are being met. Additionally, you will play a part in analyzing quality review results for Premium Audit Field / Service Centers and helping to onboard and train less experience team members. This role is hybrid (3 days in office/2 days remote) and will support Work Comp, Auto and General Liability.

Requirements

• High school diploma or equivalent.
• Two years of insurance, operations, or related experience.

Nice To Haves

• Three years of experience in the business area(s) supported; knowledge of industry rules, property and casualty insurance, and relevant tools (Scopes, PAAS, State WC manuals, CLAW, eLibrary, EPW, etc.)
• Familiarity with Travelers' policies, procedures, Premium Audit workflows, systems, quality assurance programs, and related Business Insurance functions.
• Self-directed and team-oriented; able to manage competing priorities, meet deadlines, and collaborate with team members to drive consistency in quality reviews.
• Ability to work on high-volume tasks simultaneously to ensure their timely, accurate, and high-quality completion.
• High level of attention to detail, with a focus on producing quality, error-free work.
• Strong written and verbal communication skills with the ability to collaborate across business areas; ability to convey technical information to both technical and non-technical audiences and deliver clear, professional feedback.

Responsibilities

• Perform quality reviews of increased complexity for Workers Compensation, Auto and General Liability, adhering to Quality program guidelines and audit standards and this may include reperforming the audits of peers and/or vendor partners.
• Analyze quality review results for business area(s) supported by the team to assess performance and identify trends and opportunities; may present results to business leaders.
• May coach, train, and mentor less experienced QA team members and/or employees from business area(s) supported; this may include actively participating and/or supporting the formal onboarding/training process.
• Actively participate in quality assurance meetings and discussions; may provide feedback to managers, coaches, and/or individual employees from business area(s) supported regarding quality reviews.
• Proactively provide recommendations to improve quality assurance processes, including, but not limited to, program design and attributes.
• Demonstrate advanced knowledge and understanding of products, forms, coverages, workflows, and quality assurance processes for primary business area(s) supported, or broad knowledge of multiple business areas supported by the team.
• Embrace change management efforts and model the behaviors to accept change.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED