Manager, Practice Operations

University of Rochester•Town of Brighton, NY

11d•$29 - $37•Onsite

About The Position

The University of Rochester is seeking a Manager, Practice Operations to provide sound support and assistance in efficient practice operations management. This role supports leadership, collaborates, and seeks their resources as appropriate. The Manager supervises and directs a team of practice managers, and is responsible for hiring decisions, orientation, training, development, and performance evaluation of these practice managers. This includes overseeing the training program for practice managers, completing the manager pathway for new hires, and facilitating ongoing training, mentoring, and education. The role also involves developing and maintaining network procedures and best practices for office managers in the area of business operations, incorporating established University and Highland Hospital procedures. The Manager identifies key tasks for successful medical practice management, works with other departments on Enterprise initiatives related to practice operations, and collaborates to ensure coverage during vacancies. They are responsible for identifying and executing practice and process improvements while maintaining a highly efficient level of practice operations. In the absence of leadership, the Manager oversees staff training and development, ensuring leads have the necessary skillset to cover practice during PM absence, patient relations, payroll administration, addressing finance problems and implementing solutions, management of human resource issues, and regulatory compliance. The Manager maintains up-to-date knowledge of office operations and office manager responsibilities through literature review, PC Administration meetings, and the Billing Forum. They co-manage oversight of business operational tasks for new office builds, acquisitions, and mergers, including tasks related to ISD, IT, system conversions, space, supplies, and assessing staff needs. Travel to network practices is required, along with other assigned duties.

Requirements

Bachelor's degree and 5 years relevant and progressive experience in physician practice settings involving oversight of operations required Or equivalent combination of education and experience
Experience in large group, multi-specialty or academic faculty practice required
3 years demonstrated leadership experience required
Basic computer skills such as Microsoft Outlook, Microsoft Word, and Microsoft Excel required
Familiarity with physician billing software and electronic medical record software required

Nice To Haves

Excellent interpersonal, communication (written and verbal) and organizational skills preferred
Must be able to effectively deal with difficult situations in a poised and highly professional demeanor preferred
Demonstrated competency of written skills required preferred
Strong knowledge of professional fee billing rules and regulations preferred
Strong analytical ability and attention to detail preferred

Responsibilities

Provides sound support and assistance in efficient practice operations management.
Supports leadership, collaborating and seeking their resources as appropriate.
Supervises and directs a team of practice managers.
Responsible for hiring decisions, orientation, training, development and performance evaluation of practice managers.
Oversees training program for practice managers, completing the manager pathway for new hires and facilitating ongoing training, mentoring, and education.
Develops and maintains network procedures and best practices for office managers in the area of business operations.
Ensures competency in budget preparation and analysis, staff supervision, billing/collections, physician and patient relationships and problem resolution skills.
Works with leadership to re-educate managers when necessary.
Ensures initial new employee and annual staff mandatories are completed and tracked for compliance.
Conducts timely and thorough employee end-of-probation and annual performance appraisals.
Monitors employee engagement and serves as an employee engagement champion to promote and foster a positive work environment.
Works in conjunction with leadership to develop and maintain network procedures and best practices for office managers in the area of business operations, incorporating and/or referencing established University and Highland Hospital procedures.
Identifies key tasks that must be performed with competence for successful management of a medical practice.
Works with other departments on Enterprise initiatives as it relates to practice operations.
Works collaboratively with team to ensure coverage during periods of vacancies.
Responsible for identifying and executing practice and process improvements while maintaining a highly efficient level of practice operations.
In the absence of leadership, responsible for oversight of staff training and development, ensuring that PRA and PSS leads have necessary skillset to cover practice during PM absence, patient relations, payroll administration, addressing finance problems and implementing solutions, management of human resource issues and regulatory compliance in addition to all other functions of practice operations.
Maintains up-to-date and thorough knowledge of office operations and office manager responsibilities through reading of current literature, participation at PC Administration meetings, and Billing Forum.
Co-manages oversight of all business operational tasks associated with new office builds, office acquisitions, and office mergers in conjunction with leadership, including oversight of tasks associated with ISD, IT, system conversions, space, supplies and assessing staff needs.
Travels to network practices.
Other duties as assigned.