Manager, Practice Operations

Devoted Health • Waltham, MA

3d • $73,000 - $125,000

About The Position

The Manager, Practice Operations serves as the critical bridge between cutting-edge AI technology, compliance quality, and robust operational execution. In this role, you will serve as the operational architect for scaling initiatives within Practice Operations. You will balance the oversight of daily compliance and healthcare quality metrics with the governance of advanced LLM (Large Language Model) operations, ensuring that automation scales safely, efficiently, and in strict alignment with regulatory standards. This position requires a unique blend of tech-savvy operational leadership, data-driven acumen, and a deep commitment to clinical risk mitigation.

Requirements

• 5+ years in healthcare operations, quality management, or tech-enabled clinical services
• at least 1–2 years in a supervisory or leadership role preferred
• Comfortable leveraging and managing LLM-driven scoring tools, validator tech, prompt adjustments, and guiding the evolution of automated outputs.
• Ability to transform raw, aggregated quality metrics into longitudinal trend analyses, proactive performance recovery plans, and executive-level reporting.
• Exceptional partnership skills to seamlessly bridge the gap between Data/Tech, Training/Clinical Excellence, and Frontline Leadership.
• Highly adaptive to scaling programs in dynamic environments; able to communicate critical system delays or urgent safety metrics with clarity and urgency.

Nice To Haves

• Proven ability to build, mentor, and scale operational teams within a fast-growing or highly automated environment.
• Deep understanding of healthcare quality standards, clinical risk mitigation, and acute escalation protocols.

Responsibilities

• Identify agentic opportunities and serve as the architect for scaling initiatives across Practice Operations
• Build (in partnership with Sr Mgr, Practice Operations) agentic solutions and manage evaluations and feedback
• Serve as the high-level escalation backstop for other compliance initiatives; includes retroactive data pulls & research for compliance issues or audits, as well as compliance misses for Corrective Action Plans
• Identifying trends in compliance risks for Devoted Medical and create action plans to support risks identified
• Conduct, in partnership with the Senior Manager, Practice Operations, formal milestone validations prior to transitioning projects to "Beta" or "GA" to ensure accurate risk classification based on use cases.
• Review and develop tools for oversight that if new users are added to a project the risk is reviewed and verified.
• Oversight of monthly SLAs for all Devoted Medical <> AHS workstreams; report on trends through Monday metrics and sync with business owners as needed.
• Ownership of AHS MGPE (quality) reporting; compliance reporting monthly.
• Focus on trends and deficiencies in KPI and MGPE metrics for Devoted Medical (Practice Policy Adherence - including results management/prescriptions/inbox management), Compliance Index, etc)
• Support sprint processes where needed to ensure compliance risks are flagged early on in new initiatives

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed