Manager, Practice Operations- AMG- Full Time, Days, New Providence NJ

Atlantic Health System•Morristown, NJ

17h•Onsite

About The Position

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning. Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services. In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Requirements

Single Cost Center and or location/region
Oversees leaders and team members at a single location and/or region
Assists Senior Manager with budget adherence, monitoring and preparation.
Has financial accountability for day-to-day operations as set in budget.
Coordinates procurement of supplies and equipment and maintains appropriate inventory management and budgetary controls.
Complies with AMG financial policies and procedures related to cash collections and reconciliation and ensures necessary cash controls are monitored and adhered to.
Assures adherence to organizational guidelines, policies and procedures.
Develops office protocols for day-to-day operations.
Prioritizes and organizes work to meet changing priorities.
Ability to prioritize and multi-task with a minimum of supervision.
Seeks guidance as appropriate. Makes decisions that are timely and consistent with department, objectives, policies and procedures. Communicates decisions to appropriate leadership. Exercises independent judgement on basic or moderately complex issues related to job.
Manages team members and has responsibility for the hiring, firing, performance management and results for the practice/department.
Orients, trains, assigns, schedules, directs and supervises departmental team members.
With leaderships approval, develops the organization’s culture of quality, safety, ethics, privacy, security, and confidentiality.
Implements company/departmental objectives.
Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and team members in balance with sound business practice.
Makes recommendations for changes in the current departmental systems and processes and contributes ideas and suggestions for solutions to the current system problems.
Responds to urgent, impromptu and unplanned situations by assessing their level of importance, instituting appropriate action and informing appropriate management.
Prepares incident/occurrence reports as necessary.
Communicates decisions to appropriate management.
Demonstrates working knowledge of all automated systems which support daily operations and reporting.
Ensures all team members are proficient in the use of automated systems and coordinates initial and ongoing training and certification if necessary of team members.
Manages hiring, supervision, performance evaluation, and discipline for the assigned team members in a fair and consistent manner.
Promotes good employee relations and solves departmental problems.
Ensures department is appropriately staffed.
Reviews, evaluates, and monitors work schedules, workflow and duty assignments of personnel and effects changes as necessary.
Keeps team members informed of organization's mission, objectives and goals.
Conducts monthly team members meetings to ensure there is open and constructive communication.
Promotes high employee engagement and safety culture within the center.
Works closely with team members and clinicians to develop and implement common priorities and goals for the department to enhance customer service, maximize operational efficiency and ensure high quality standards.
Demonstrates competence in all essential functions of the team members.
Oversees the implementation of system capability to support front end operations and communications to appropriate parties.
Works with Senior Manager, clinicians, team members and customers in implementing appropriate measures to correct perceived service deficiencies.
Reviews department practices, quality of work performed, production schedules, and makes changes as needed to improve services.
Monitors templates/schedules for access and make recommendations to ensure department is meeting access standards.
Monitors actual expenditures against the budget.
Monitors patient complaints and issues to identify opportunities for service improvement.
Works effectively with other departments in order to solve problems.

Responsibilities

Assists Senior Manager with budget adherence, monitoring and preparation.
Has financial accountability for day-to-day operations as set in budget.
Coordinates procurement of supplies and equipment and maintains appropriate inventory management and budgetary controls.
Complies with AMG financial policies and procedures related to cash collections and reconciliation and ensures necessary cash controls are monitored and adhered to.
Assures adherence to organizational guidelines, policies and procedures.
Develops office protocols for day-to-day operations.
Prioritizes and organizes work to meet changing priorities.
Ability to prioritize and multi-task with a minimum of supervision.
Seeks guidance as appropriate. Makes decisions that are timely and consistent with department, objectives, policies and procedures. Communicates decisions to appropriate leadership. Exercises independent judgement on basic or moderately complex issues related to job.
Manages team members and has responsibility for the hiring, firing, performance management and results for the practice/department.
Orients, trains, assigns, schedules, directs and supervises departmental team members.
With leaderships approval, develops the organization’s culture of quality, safety, ethics, privacy, security, and confidentiality.
Implements company/departmental objectives.
Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and team members in balance with sound business practice.
Makes recommendations for changes in the current departmental systems and processes and contributes ideas and suggestions for solutions to the current system problems.
Responds to urgent, impromptu and unplanned situations by assessing their level of importance, instituting appropriate action and informing appropriate management.
Prepares incident/occurrence reports as necessary.
Communicates decisions to appropriate management.
Demonstrates working knowledge of all automated systems which support daily operations and reporting.
Ensures all team members are proficient in the use of automated systems and coordinates initial and ongoing training and certification if necessary of team members.
Manages hiring, supervision, performance evaluation, and discipline for the assigned team members in a fair and consistent manner.
Promotes good employee relations and solves departmental problems.
Ensures department is appropriately staffed.
Reviews, evaluates, and monitors work schedules, workflow and duty assignments of personnel and effects changes as necessary.
Keeps team members informed of organization's mission, objectives and goals.
Conducts monthly team members meetings to ensure there is open and constructive communication.
Promotes high employee engagement and safety culture within the center.
Works closely with team members and clinicians to develop and implement common priorities and goals for the department to enhance customer service, maximize operational efficiency and ensure high quality standards.
Demonstrates competence in all essential functions of the team members.
Oversees the implementation of system capability to support front end operations and communications to appropriate parties.
Works with Senior Manager, clinicians, team members and customers in implementing appropriate measures to correct perceived service deficiencies.
Reviews department practices, quality of work performed, production schedules, and makes changes as needed to improve services.
Monitors templates/schedules for access and make recommendations to ensure department is meeting access standards.
Monitors actual expenditures against the budget.
Monitors patient complaints and issues to identify opportunities for service improvement.
Works effectively with other departments in order to solve problems.

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance