Policies and Procedures Manager (Enterprise Risk & Compliance)

Metropolitan Council•390 Robert St. N St. Paul, MN

5d•Hybrid

About The Position

The Metropolitan Council is hiring a Manager, Policies and Procedures in its Regional Administration Division within the Enterprise Risk and Compliance Department. The department is a new function comprising Enterprise Risk Management, Business Continuity, Internal Controls, Policies and Procedures, and Ethics and Compliance. The role supports the Council’s development of a more formal risk and compliance program by centralizing, updating, and managing policies and procedures and collaborating with policy owners to strengthen governance. The Manager leads Council policy and procedure activities and is the front-line manager for risk and compliance work related to enterprise risk management, internal controls, and policies and procedures. The role directly supervises the Risk and Compliance Analyst series and may supervise interns and consultant staff. It reports to the Senior Manager, Risk and Compliance, who reports to the Chief Risk and Compliance Officer. This position is eligible for hybrid telework, with the telework location required to be in Minnesota or Wisconsin. Work is generally performed in a standard office setting and may require travel to facilities and project sites across the seven-county area. Occasional work outside regular office hours may be needed to minimize impacts on customers and operations.

Requirements

Experience in risk management, compliance, public policy, public administration, or audit, with completed education in accounting, finance, business, or public administration, through one of these combinations: high school diploma/GED and nine years of experience; associate degree and seven years of experience; or bachelor’s degree or higher and five years of experience.
At least two years of management or supervisory experience, including experience assigning job duties, completing performance reviews, or otherwise recognizing performance.
Thorough knowledge of risk management frameworks and principles, including enterprise risk management, compliance, internal controls, and policies and procedures, applied to complex organizational risk.
Knowledge of supervisory principles, including performance management, coaching, recognition, and progressive discipline.
Knowledge of Workiva’s Policy and Procedures Module and the Council’s risk register and its connections to strategic plans, internal controls, and policies and procedures.
Skill in managing team workload, assigning and prioritizing tasks, and reviewing work products across a professional analyst team.
Skill in managing contractor and consultant performance and contracts, managing conflicting policy perspectives, and process design and organization.
Ability to hire, train, and develop staff in risk and compliance best practices, project management, and client management.
Ability to represent the Risk and Compliance function to department management and cross-functional groups.
Ability to develop and maintain relationships with key policymaking stakeholders and communicate effectively with staff, management, and external auditors.

Nice To Haves

Certified Risk Management Assurance (CRMA), Project Management Professional (PMP), or similar certification.
Graduate degree such as an MPP, MPA, or MBA from an accredited college or university.
Previous experience with Workiva’s Policies and Procedures Module or similar policy and procedure management technology.
Previous government or public-sector experience.
Previous policy-writing experience.

Responsibilities

Lead and provide project management for Council policy and procedure activities, ensuring policies and procedures are effective, compliant, and up to date.
Design and implement an enterprise-level policy on policies.
Implement, maintain, and change-manage the policy and procedure process, governance, lifecycle, and supporting technology.
Implement a policy acknowledgement and/or attestation process.
Assist policy and procedure owners with policy and procedure design, communication, and collaboration.
Collaborate with Human Resources, the Office of General Counsel, Communications, and business units on policy and procedure initiatives.
Report program metrics and trends to departmental and executive leadership and provide strategic insights.
Provide project management, analysis, and support for risk and compliance activities that promote governance and accountability across the Council.
Coordinate with the Internal Controls team, staff, and consultants on documentation projects to identify overlaps with policies and procedures.
Coordinate with project leadership for Enterprise Risk Management, Business Continuity, Internal Controls, and Ethics and Compliance, including support for enterprise-wide risk assessments and system administration for Governance, Risk, and Controls software.
Direct, develop, and evaluate Risk and Compliance Analyst series staff and interns, including hiring, training, performance management, coaching, recognition, and discipline.
Manage the assigned area, programs, consultants, and employees; lead team execution of risk assessments, policy updates, and controls testing; and manage contractor performance and contracts.
Perform assessments, policy updates, and controls testing.
Perform other duties as assigned to support the Risk and Compliance function and department objectives.