Manager PMO and Demand Management, Technology & Digital, FT, 8:30A - 5P

Baptist Health South Florida • Coral Gables, FL

5d • $147,633 - $191,923

About The Position

The Manager, PMO Portfolio & Demand Management leads portfolio management, demand intake and shaping, resource management deployment, and continuous improvement of PMO processes and tools. The role is accountable for end-to-end governance, from initial intake through the decision to approve, defer, decline, or convert a demand into a project, coordinating the teams responsible for individual assessments and approvals.

The manager aligns the portfolio with organizational priorities, business outcomes, funding, and available resources; maintains roadmaps; supports planning and executive reviews; and applies consistent evaluation criteria. The role establishes demand-intake and shaping standards, coordinates business and technical stakeholders, and manages governance stages, decision criteria, reviews, documentation, escalations, and transitions of approved demands into delivery.

The position leads adoption of resource management practices, provides visibility into demand and capacity, and supports scenario planning. It also provides business direction for portfolio tools such as ServiceNow Strategic Portfolio Management, improves PMO workflows and automation—including AI-enabled workflows with appropriate governance and human oversight—and establishes metrics, dashboards, and executive reporting. The manager leads and develops a team, facilitates stakeholder alignment and prioritization, addresses portfolio risks and dependencies, and partners with delivery leaders across Agile, waterfall, and hybrid approaches.

The estimated salary range is $147,633.00–$191,922.90 per year, depending on experience. The position is full-time, with a listed schedule of 8:30 a.m.–5:00 p.m.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Minimum 10 years of experience.
• Three to five years of managerial and leadership experience.
• Experience architecting enterprise applications and databases using load balancing, horizontal scalability, high availability, containers, and serverless technologies.
• Demonstrated experience with cloud-native design patterns, microservices, and API strategy.
• Experience in Java, web application development, and associated skills in a high-stakes environment.
• Strong working knowledge of software development technologies, specifically high-volume solutions.
• Experience with SMART/FHIR implementations.
• Working knowledge of Agile software development mechanics.
• Background in service-oriented architecture, microservices architecture implementation, service versioning, and backward compatibility.
• Strong communication and interpersonal skills.
• Demonstrated ability to recruit and manage technical teams, including performance management.
• Ability to lead portfolio and demand governance, coordinate stakeholders, manage resources and capacity, and communicate prioritization tradeoffs, as described in the role.

Nice To Haves

• Experience with ServiceNow Strategic Portfolio Management (SPM) or comparable enterprise portfolio management platforms.
• Experience applying AI-enabled tools and intelligent workflows to automate multi-step PMO processes while maintaining governance and human oversight.
• Experience developing fault-tolerant distributed systems.

Responsibilities

• Align the portfolio with organizational priorities, business outcomes, funding, and available resources.
• Maintain portfolio roadmaps and support annual planning, investment prioritization, and executive portfolio reviews.
• Apply consistent criteria to assess business value, urgency, risk, dependencies, and readiness.
• Lead a centralized technology demand-intake process and establish standards for shaping requests into actionable proposals.
• Coordinate with business partners, relationship managers, architecture, finance, security, and delivery teams to prepare demands for decisions.
• Manage governance stages, gates, decision criteria, roles, and handoffs from intake through the final project-conversion decision.
• Ensure required reviews and decisions are completed and documented, escalate when needed, and maintain visibility into demand status, aging, barriers, and decision history.
• Ensure approved demands transition into delivery with clear ownership and sufficient information.
• Lead deployment and adoption of a resource management framework across participating technology and delivery teams.
• Partner with resource leaders on capacity, allocation, effort-estimation, and forecasting practices that account for project work and operational responsibilities.
• Provide visibility into demand versus capacity, constraints, and concurrent work, and support scenario planning.
• Provide business ownership and direction for portfolio tools, including enhancement priorities, requirements, adoption, data quality, and training.
• Improve intake, demand workflows, resource planning, reporting, and governance capabilities in partnership with platform and technical teams.
• Improve portfolio, demand, and resource management processes; identify and implement automation opportunities across intake, shaping, follow-ups, resource planning, reporting, and decision preparation.
• Lead change management through communication, stakeholder engagement, training, and measurable adoption and efficiency outcomes.
• Establish governance metrics and produce dashboards and executive reporting on priorities, constraints, risks, and decisions required.
• Ensure portfolio information is accurate, timely, and consistently maintained; use portfolio-review findings to drive corrective actions and process improvements.
• Recruit, lead, develop, and manage a team, including performance management and accountability; coach team members and foster a collaborative, learning-oriented culture.
• Facilitate prioritization discussions and communicate tradeoffs involving value, cost, timing, capacity, and risk.
• Identify portfolio-level risks and cross-team dependencies, coordinate mitigation, and escalate issues requiring leadership decisions.
• Partner with delivery leaders to support portfolio standards and governance across Agile, waterfall, and hybrid delivery approaches.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• A wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager