Chef de service - Gestion et support des données PLM / Manager, PLM Data Management & Support

Wisk • Montreal, QC

23d • Hybrid

About The Position

At Wisk, we're transforming the future of urban mobility through safe, all-electric, autonomous flight. We are a passionate team working together toward a sustainable future, solving high-impact problems that have never been solved before. By delivering everyday flight for everyone, we're making it possible to spend less time getting there and more time being there. If you want to be part of shaping the future of mobility, then read on! We are looking for a strategic and hands-on PLM Data Management & Support Supervisor to lead the team responsible for the integrity, availability, and optimization of our Product Lifecycle Management (PLM) and Manufacturing Execution System (MES) environments. You will bridge the gap between program, engineering, manufacturing, and IT, ensuring that our product data is a "single source of truth" that drives efficiency across the entire value chain. You aren’t just managing a database; you are managing the quality of the digital thread of our products. From overseeing complex business processes to leading a high-response technical support team, your goal is to ensure our Siemens PLM (Teamcenter), MES (OpCenter) systems and ERP (IFS) integrations are a seamless enabler of innovation rather than a bottleneck. This is a hybrid work opportunity. At Wisk, this means working onsite at our Laval office 3 days per week with flexibility for the remainder of the days.

Requirements

• Bachelor's degree in Engineering and a minimum of 8 years of experience in PLM Processes and Data Management.
• Demonstrated experience in PLM Configuration and Data Management processes and tools, specifically within the aerospace sector.
• Hands-on expertise with PLM systems in the context of aerospace design and manufacturing.
• Deep, applied knowledge of complex CAD and PLM methodologies.
• Familiarity with CAD and PLM systems, such as NX and Teamcenter.
• Proven ability to define and manage team execution, aligning with program priorities.
• Experience leading teams that successfully implemented engineering best practices to achieve program success.
• Strong stakeholder management skills, with the ability to influence others without formal authority.
• Effective communication skills and a collaborative team player mindset.
• English is required for this position in order to develop our product and eventually serve our customers, most or all of whom are located outside Quebec, as well as to communicate with partners and colleagues located in the United States, Poland, Australia, New Zealand, and Canada. The technical information from these countries is available in English only.
• Functional knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and partners in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

Responsibilities

• Build and manage a global team of PLM data analysts and support specialists, fostering a culture of continuous improvement.
• Owns individual performance management (goal setting, development plans, performance reviews).
• Collaborate with Program Management offices and other key stakeholders to align and manage business priorities.
• Establish and enforce data standards to ensure high data quality.
• Validating the quality of the system evolution and upgrades.
• Develop comprehensive documentation for end-users to maximize system adoption.
• Own the level 1 support desk, ensuring technical issues are resolved within established SLAs.
• Collaborate with key PLM stakeholders to maintain and oversee a knowledge base database.
• Accountable for PLM Support and Level 1 Helpdesk team performance, including response and resolution SLAs, review turnaround times, workload prioritization, and day-to-day execution.
• Leads and oversees Configuration and data Management operational support, including CN, MCN, ACN, CR, and document reviews, ensuring accuracy, compliance, and adherence to response and turnaround SLAs.
• Implement corrective actions, such as training, tool enhancements, and improved communication, to address and resolve recurring quality issues.
• Leads requirements validation and testing activities.
• Acts as the primary POC for support-related issues.
• Owns escalations, root cause analysis, and corrective action plans.
• Owns helpdesk workflows and intake standards.
• Serve as the primary contact for all Siemens PLM support.
• Triage and resolve Level 1 issues (access, workflow, dataset creation, release problems, training needs).
• Escalate Level 2+ issues to PLM developers or IT.
• Maintain detailed support tickets and update the knowledge base.
• Handle new user creation and permission troubleshooting.
• Assist users with Teamcenter workflows, BOM operations, and data requirements.
• Validate and correct data errors (e.g., revisions, ownership).
• Assist with PLM deployments (Teamcenter and integrated apps).
• Perform smoke testing and initial validation post-deployment/upgrade.
• Coordinate system readiness with architects, developers, and IT.
• Participate in UAT for new features and configurations.
• Work with end users to validate system behavior against business needs, capture issues, and log defects.
• Develop and maintain regression test scripts for Siemens PLM, executing cycles before deployments and upgrades.
• Document results and recommend improvements based on recurring defects.
• Revamp the PLM knowledge base (articles, FAQs, guides) based on common issues and user feedback.
• Develop interactive e-learning modules for onboarding, best practices, and troubleshooting.
• Facilitate in-person user training for major releases or upon request, using real-world data/simulations.
• Generate training compliance reports (e-learning completion).
• Monitor key metrics (ticket volume, resolution time) and correlate with knowledge base/e-learning efforts.
• Identify recurring user pain points to inform PLM Process Team improvements and content updates.

Benefits

• medical
• dental
• vision
• life insurance
• 9 off Fridays for full time employees throughout the year
• 20 days of PTO
• 10 company holidays
• retirement savings plan with 100% company matching up to 8% of your eligible earnings
• education assistance
• flight lessons
• wellness allowances
• snacks
• drinks
• employee referral bonus
• charitable giving match
• patent bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager