Manager, Player Development - Domestic Market

Hard Rock Hotel & Casino Ottawa•Northern Meadows, IN

11d•Onsite

About The Position

The Manager of Player Development is responsible for creating, implementing, and overseeing Marketing strategy to build customer loyalty, increase visitation, and drive results. He or she manages & coaches Player Development team members to reach goals, cultivate relationships, and enhance player experience.

Requirements

Five years of gaming experience with a minimum of 2 years in Marketing.
Must obtain and maintain all licenses/certifications per Federal, State, and Indiana Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one years of age.
Be a strategic, analytical, ethical, and effective motivator.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement and enthusiasm, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Create an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Participate in the development and administration of goals, objectives, and procedures.
Prepare clear and concise reports.
Interpret and explain policies and procedures.
Operate various types of office equipment & gaming programs.
Establish and effective working relationships with those contacted during work.

Nice To Haves

Be flexible to work varying shifts and time schedules as needed.

Responsibilities

Works with Director to establish department performance goals for Player Development team members.
Ensures consistent utilization of CRM tools to support telemarketing/contact strategies and relationship building efforts.
Collaborate with other departments to ensure successful execution of VIP events while delivering memorable guest experiences.
Attend promotions & special events to support marketing efforts and greet customers.
Evaluate player activity to provide incentives; use authorization to approve comps and allowances (room, food, beverage, events tickets, free play, airfare, or discounts).
Oversee the creation, development, and hosting of on and off property events.
Travel, when required, to facilitate off-site customer events, sporting events, etc.
Hire, coach, train, administer discipline and assist with annual performance appraisals.
Oversee department finances & budget reviews.
Resolve customer disputes and ensure consistent service standards are maintained.
Comply with all departmental and company policies, as well as state regulatory requirements.
Maintains confidentiality of all Hard Rock Casino's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Creates and ensures a fun-filled, entertaining and exciting environment.
Performs other duties as assigned and adheres to all Indiana Gaming Regulations.