Manager, Platform Solution Development (Business Analysts)

Nextens • Alpharetta, GA

42d • $118,300 - $219,800 • Hybrid

About The Position

This role leads the definition, delivery, and continuous improvement of business analysis and solution design capabilities across the shared insurance platform. The Manager, Platform Solution Development is accountable for ensuring business needs are clearly translated into high-quality, scalable solutions that support platform modernization, operational enablement, accuracy, traceability, and continuity. The role will establish Platform Solution Development as a core organizational capability by driving consistent requirements practices, clear ownership of solution design, and effective collaboration across teams. This includes responsibility for recruiting, developing, coaching, and managing the performance of a team of Business Analysts, while informally leading cross-functional contributors across product, technology, operations, and support. The role is based in Alpharetta, GA, with an expectation of three days per week in office.

Requirements

• 8+ years of experience in business analysis, solution development, product solution leadership, or a related discipline.
• Experience developing and executing complex requirements and solution designs across enterprise-scale systems.
• Track record of hiring, developing, coaching, and managing people, ideally including Business Analysts.
• Strong understanding of business analysis practices, requirements lifecycle management, solution design, documentation standards, and traceability.
• Experience onboarding products, services, and features onto enterprise platforms and translating business needs into scalable solution designs.
• Ability to use data, KPIs, and structured analysis to guide decisions, identify trends and risks, and improve outcomes.
• Strong communication, active listening, stakeholder management, and influencing skills across business and technology audiences.
• Ability to navigate conflict constructively, build trust, create alignment, and drive outcomes in cross-functional environments.
• Demonstrated ability to set expectations, create accountability, motivate teams, and deliver against goals and performance metrics.
• Commitment to continuous improvement, innovation, self-development, and building sustainable high-performing teams.
• Understanding of APIs, integration patterns, data models, XML, JSON, workflow automation, low-code capabilities, and modern platform architectures.
• Experience working across monolithic and modernized technology environments.
• Experience integrating AI capabilities into enterprise platforms, including support for agent-driven workflows and AI-assisted business processes.
• Understanding of Model Context Protocol (MCP), tool-based AI integrations, API-driven service discovery, and secure platform enablement patterns.
• Knowledge of modern AI application architectures, including context management, retrieval patterns, orchestration frameworks, and governance considerations.

Nice To Haves

• Bachelor’s or Master’s degree in a technical subject such as Computer Science or Engineering, or in a business discipline, preferred but not required.
• MBA or management degree desirable.

Responsibilities

• Lead the end-to-end solution lifecycle by aligning customer needs, business priorities, and platform capabilities.
• Define strategy and roadmap priorities that balance business value, delivery efficiency, and technical constraints.
• Drive solution decisions that support scalable, reusable, platform-aligned outcomes.
• Lead the creation and management of requirements artifacts, including user stories, process flows, and functional specifications.
• Ensure strong documentation standards, requirements traceability, and alignment between business needs and technical delivery.
• Build and evolve the Business Analysis function by setting standards, coaching analysts, improving practices, and developing team capability.
• Hire, develop, coach, and manage Business Analysts with a focus on accountability, sustainable performance, and delivery quality.
• Communicate clearly, actively listen, build trust, and align cross-functional stakeholders across business, product, engineering, operations, and support.
• Translate complex business needs into actionable solution designs and explain technical concepts in ways that resonate with technical and non-technical audiences.
• Use data, KPIs, and structured analysis to guide solution decisions, identify trends and risks, and improve solution quality and delivery outcomes.
• Apply technical and platform understanding of APIs, data models, integration patterns, XML, JSON, workflow automation, low-code capabilities, and modern platform architectures.
• Work across monolithic and modernized technology environments to support platform modernization and operational enablement initiatives.
• Set clear expectations, create accountability, motivate teams, and drive delivery against defined goals and performance metrics.
• Navigate conflict constructively, influence decisions, and drive outcomes in complex cross-functional environments.
• Foster innovation and continuous improvement by identifying high-impact opportunities and improving requirements practices, processes, and solution delivery approaches.
• Take ownership of personal growth by seeking feedback, learning from experience, leveraging networks, and aligning development plans with evolving business needs.

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match and an Employee Share Purchase Plan
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed