Manager, Planning & Strategic Operations (IC role)

Rubrik•Palo Alto, CA

About The Position

Rubrik's Renewal Strategy & Operations team is responsible for protecting and compounding the company's $1.57 billion in subscription ARR, which is growing at 32% year-over-year. This team builds the operating system for renewal contracts, operating at the intersection of commercial strategy, systems, and execution. The role involves a 0-to-1 build phase, designing forecasting models, governance frameworks, quoting infrastructure, and playbooks for future scale. The position requires a strategic voice that understands renewals as a business, focusing on root cause, leverage points, and scalable systems. The individual will partner directly with leaders in Sales, Finance, Deal Desk, Product, and IT, influencing the foundational systems of this function.

Requirements

6+ years in strategy consulting, Strategy & Operations at a high-growth or large-scale tech company, or Sales/Renewal Strategy & Operations in a hyper-growth SaaS business.
Demonstrated experience in structured problem-solving within ambiguous, fast-moving environments.
A mindset of an operator and builder, focused on establishing foundational business systems for future scale.
Structured, first-principles thinking ability to navigate ambiguity, build frameworks, and drive execution.
Strong independent project management skills, including defining scope, sequencing dependencies, managing risk, and driving multiple concurrent initiatives without close oversight.
Effective communication skills, capable of presenting to senior finance leadership and collaborating with individual analysts.
B.A./B.S. required.

Nice To Haves

MBA
Exposure to CPQ tools (Salesforce CPQ)
Experience with forecasting platforms like Clari
Familiarity with SaaS renewal metrics (ARR, NRR, GRR, churn)
SQL/Python for ad hoc analysis

Responsibilities

Act as a direct strategic and analytical partner to the Senior Director, translating renewal metrics (ARR retention, churn, NRR/GRR, pipeline coverage) into actionable insights for leadership.
Shape the narrative around renewals in QBRs and leadership reviews, defining key metrics, their significance, and associated actions.
Take end-to-end ownership of the design for renewal workflows, forecasting models, and quoting frameworks, including multi-year, co-term, and mid-term expansion structures aimed at maximizing ARR retention at scale.
Build the foundational playbooks, governance frameworks, and standard operating procedures for the renewals function, with a two-year strategic outlook.
Manage quote governance and data quality as a discipline, identifying root causes of discrepancies across CRM and renewal systems and implementing preventative controls.
Partner with IT and RevOps to define system requirements and automation capabilities for the renewals function.
Serve as the primary liaison between Renewals Operations and BI/Data teams, and a trusted partner to Sales, Finance, Legal, and Customer Success on renewal goals, definitions, and standards.
Apply structured thinking to new Go-To-Market programs and strategic initiatives, shaping strategy rather than just supporting it.