Manager Physician Contract Operations - Work at Home
About The Position
The Manager Physician Contract Operations leads the day-to-day work of the Physician Contract Coordinator team and is accountable for work-queue management, operational quality, timely contract administration, performance metric administration, and payment support across assigned markets. The position establishes standardized first-line controls, reviews work performed, resolves operational issues, and collaborates with Physician Contracting leadership, Finance, Legal, Compliance, Analytics, Quality, Accounts Payable, market leadership, and the independent Physician Arrangements audit function. The role oversees the administrative lifecycle of physician and provider agreements and the administration of contractual performance and quality metrics. It manages operational reporting, process improvement, standardization, onboarding, training, and technology optimization involving Symplr/Meditract, Workday, Microsoft 365, and related workflow tools. The manager partners with Internal Audit and the Physician Arrangements audit team on information requests and remediation while preserving the audit team’s independent review and compliance responsibilities.
Requirements
- High school diploma or equivalent.
- Five years of progressively responsible experience in physician contracting, healthcare contract administration, legal operations, healthcare finance, payment administration, compliance operations, or a related field, including demonstrated team leadership or work-queue oversight (listed as preferred).
- Leadership, workload management, operational controls, project management, contract comprehension, issue escalation, written and verbal communication, and ability to work across a complex health system (listed as preferred).
Nice To Haves
- Bachelor’s degree in business, healthcare administration, finance, legal studies, accounting, or a related field.
- Experience using a contract management system, preferably Symplr/Meditract.
- Experience using Workday or another enterprise finance or human resources platform.
- Experience with Microsoft Excel, Teams, and Microsoft 365.
Responsibilities
- Supervise Physician Contract Coordinators by assigning work, managing work queues and market coverage, reviewing work quality, supporting cross-training, and providing coaching and performance management.
- Oversee the administrative lifecycle of physician and provider agreements, including intake, approvals, fair market value support, execution, repository management, renewals, amendments, expirations, and terminations.
- Establish and monitor standardized procedures, service expectations, documentation requirements, escalation pathways, and first-line quality controls for contract and payment administration.
- Review higher-risk or complex contract administration and payment support matters, verify documentation and approvals before submission, and escalate exceptions to the System Director, Physician Contracting or other accountable leaders.
- Oversee administration of contractual performance and quality metrics, including source documentation, calculation support, reporting calendars, approvals, provider communication, and at-risk compensation records.
- Coordinate with the financial analyst and other analytical or research resources on reconciliations, variance reporting, payment analysis, contract inventories, dashboards, and decision support while maintaining ownership of operational work queues.
- Communicate and collaborate with Legal, Finance, Compliance, Quality, Analytics, Accounts Payable, market leadership, physician groups, and the independent Physician Arrangements audit function to resolve issues and improve controls.
- Develop operational reporting for contract status, upcoming deadlines, outstanding approvals, payment exceptions, metric administration, and other risks; proactively communicate emerging issues to Physician Contracting leadership.
- Lead process improvement, standardization, onboarding, training, and technology optimization involving Symplr/Meditract, Workday, Microsoft 365, and related workflow tools.
- Partner with Internal Audit and the Physician Arrangements audit team on information requests and remediation while preserving the audit team’s independent responsibility to review payments and report compliance concerns.
- Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
Benefits
- Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
