Manager Physical Therapy - Physical Therapy

CHRISTUS Health•Alamogordo, NM

21h

About The Position

Directs and coordinates the policies, objectives, initiatives, and programs for delivering Physical, Occupational, and Speech Therapy interventions to patients. Oversees the performance of Physical Medicine staff (PT, OT, and SLP) and ensures regulatory compliance. The role requires familiarity with a variety of the field’s concepts, practices, and procedures, and relies on extensive experience and judgment to plan and accomplish goals. The manager maintains administrative and departmental standards of conduct and represents the facility in community activities. The role oversees safety and risk management, process improvement, staff competency and education, management responsibilities, and the development and management of operating and capital budgets. It also identifies opportunities to control costs, improve outcomes, attract customers, and promote new or expanded services.

Requirements

Bachelor's degree required.
BLS required.

Responsibilities

Maintain consistency with administrative and departmental policies, including expected behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
Represent the facility in community activities, including civic organizations, local professional chapters, and healthcare center events.
Ensure areas of responsibility comply with regulatory agencies and standards, including JCAHO, CAP, OSHA, and state and federal regulations; educate appropriate parties and pursue process improvement.
Monitor patient, physician, and associate satisfaction; internal and external audits; policies and procedures; and outcomes compared with other CHRISTUS facilities.
Maintain a safe work environment and design and implement an organized process for addressing safety and risk management issues.
Attend department safety and risk management education programs, implement the annual department safety and risk management plan, and monitor safety variance trends and injury-related measures.
Take initiative in addressing customer complaints and associate-related issues, including staffing, retention, recruitment, turnover, communication, and performance management.
Ensure staff competence is assessed, evaluated, demonstrated, maintained, and continually improved.
Ensure staff comply with education requirements and encourage participation in activities supporting the organization.
Complete associate progress reviews and, when necessary, work performance counseling; maintain required education, orientation, and regulatory compliance records.
Meet management behavioral expectations and agreed deadlines for service line reports, payroll approvals, budgets, special projects, potential compensatory events, quality reporting, and fire drill documentation.
Support the communication plan by holding regular monthly department meetings and attending scheduled management meetings, associate town meetings, and mandatory training or meetings.
Share patient and associate satisfaction survey results in department meetings.
Develop, monitor, and manage operating and capital budgets effectively.
Control or reduce costs and inventory levels while improving outcomes, using process improvement, needs assessments, feasibility studies, benchmarking, and internal standards.
Identify new customers and promote new or expanded services to increase revenue or complement current services.
Use satisfaction surveys, feasibility studies and analyses, business progress reviews and follow-up, and community needs assessments to guide service development.