Manager, Pharmacy Workflow Innovation
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health is on a mission to transform healthcare by simplifying the patient experience and empowering colleagues through innovative solutions that strengthen the connection between our stores, customers, and communities. The Pharmacy Workflow Innovation team within Retail Store Operations identifies, designs, and implements workflow improvements that support business objectives while maintaining regulatory and compliance standards. This role partners across functions including DDAT, Pharmacy Operations, Growth, Regulatory, Legal, Quality & Safety, Field Leadership, and Enterprise teams to deliver data-driven insights and scalable operational solutions that enhance the colleague experience. The successful candidate will help execute strategic initiatives, influence workflow transformation, and support the development of innovative programs that improve pharmacy operations across the enterprise.
Requirements
- 5+ years of experience in retail pharmacy operations, including experience working in or supporting pharmacy environments, with strong knowledge of pharmacy systems and workflows
- Demonstrated ability to lead initiatives and influence stakeholders without direct authority while effectively collaborating across teams to achieve business objectives
- Strong analytical, problem-solving, and continuous improvement mindset, with experience translating complex data and operational challenges into actionable solutions
- Excellent communication, organizational, and time management skills, with the ability to manage multiple priorities, meet deadlines, and handle sensitive business matters with sound judgment and integrity
- Self-directed, growth-oriented professional with advanced Microsoft Office skills (Excel, PowerPoint, Word, and Outlook), a proven track record of high performance, and flexibility to travel occasionally as needed
Nice To Haves
- Experience in process innovation, including process and system diagnosis, business case development, solution definition, process mapping, and new system development
- Knowledge of change management techniques a plus
- Lean Six Sigma knowledge
- Master’s Degree
Responsibilities
- Support the development and execution of strategic roadmaps and project plans, managing assigned deliverables with minimal supervision
- Partner cross-functionally to gather requirements, support solution design, conduct testing and validation, and successfully launch workflow enhancements across the chain
- Identify business challenges and leverage data-driven analysis to develop actionable insights, recommendations, and continuous improvement opportunities
- Support communication, training, and change management efforts by creating field and corporate-facing materials and assisting with field communications
- Manage project-related field support, escalations, risks, and stakeholder communications, including updates to leadership on project progress, opportunities, and challenges
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
