Pharmacy Workflow Technician
About The Position
Advanced Infusion Care (AIC), a division of AIS Healthcare, is seeking a customer-focused and detail-oriented Pharmacy Workflow Technician to join our team in Aventura, Florida. AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care solutions. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve. We're looking for someone who thrives in a fast-paced healthcare environment, is highly organized and detail-oriented, enjoys helping patients and healthcare providers, demonstrates professionalism and empathy, can quickly learn new systems and processes, works well independently and as part of a team, and maintains a positive attitude and strong work ethic.
Requirements
- High School Diploma or GED
- Active Florida Pharmacy Technician License
- Strong customer service skills
- Excellent written and verbal communication skills
- Exceptional attention to detail and accuracy
- Strong organizational and time management abilities
- Ability to prioritize work and meet deadlines
- Ability to work independently with minimal supervision
- Basic computer proficiency
- Proficiency with Microsoft Office applications
Nice To Haves
- Medical insurance verification experience
- Pharmacy technician experience
- Healthcare administrative experience
- Experience working with patient intake, referrals, or customer service
- Experience working with healthcare software systems
Responsibilities
- Receive, identify, and process incoming referral documentation
- Review patient and prescriber information for completeness and accuracy
- Contact referral sources to obtain missing information needed for processing
- Enter and maintain accurate patient information within company systems
- Assign and organize documentation within patient records
- Contact patients to gather information, provide updates, and establish positive customer relationships
- Answer and triage incoming telephone calls
- Document all case activity, communications, and correspondence accurately
- Ensure workflow activities comply with regulatory requirements and company policies
- Assist with administrative support activities and workflow-related projects
- Support new employee training as assigned
- Collaborate with team members to ensure high-quality patient service
- Maintain HIPAA compliance and patient confidentiality at all times
Benefits
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Long-Term Disability Insurance
- Generous Paid Time Off
- 401(k) with Employer Match
- Career Growth and Development Opportunities
- Collaborative Team Environment
- Mission-Driven Culture Focused on Improving Lives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
