Manager Performance Optimization

IHG•Atlanta, GA

1d•$83,000 - $100,000•Remote

About The Position

Drives system-enabled commercial performance by ensuring pricing tools, platforms and processes (N2Pricing, GRS/Concerto, BI) are fully adopted, consistently executed and continuously optimized. Serves as the N2Pricing SME and execution engine, translating system data into revenue-driving actions, monitoring adoption/productivity, resolving issues and closing the feedback loop between field users and system teams.

Requirements

Bachelor’s degree in Business, Hospitality, Analytics or related field
4+ years in revenue management, commercial services, or hospitality systems/operations
2+ years in performance analysis, revenue optimization or field-support functions
Experience with system rollouts, business readiness or commercial change management
N2Pricing/RM platforms; Revenue Capture, Decision Adoption, RGI, MPI, ARI, RevPAR; BI dashboards; GRS/Concerto roadmap; Salesforce/field-support tools
Deep understanding of Commercial Services workflows and hotel operations
Working knowledge of CXO service levels: Core, Plus and Signature
Understanding of pricing, revenue management and system-enabled performance levers
Ownership: N2Pricing execution/validation; performance and revenue opportunity identification; adoption monitoring/reporting; field issue resolution; playbook maintenance
Accountable For: accurate and consistent system execution; Revenue Capture and adoption uplift; delivery of market/portfolio revenue opportunities; documentation currency

Responsibilities

Serve as the N2Pricing SME, driving awareness, adoption, and effective utilization across the field.
Monitor adoption, usage, and performance metrics to identify opportunities and close execution gaps.
Partner with System Health Coaches and field teams to reinforce best practices and optimize system performance.
Act as a bridge between field users and Product/System teams, providing actionable feedback to improve capabilities and user experience.
Lead business readiness and adoption efforts for new commercial systems, enhancements, and releases.
Support integration of Sales & Catering capabilities within pricing, revenue management, and commercial workflows.
Maintain playbooks, SOPs, and operational standards to ensure consistent execution and a single source of truth.
Partner with Engagement and Enablement teams to drive role-based training, communications, and upskilling initiatives.
Support system upgrades, releases and business readiness activities including communications, training alignment and follow-up.
Maintain working knowledge of GRS/Concerto and ReVision roadmaps; translate releases into impact summaries and readiness plans.
Identify and flag Sales & Catering process/system gaps impacting group and sales execution.
Keep playbooks, SOPs and job aids current; reinforce standard processes and usage expectations at scale.