Manager, People - Support Services

Pursuit Collection•Calgary, AB

About The Position

The Manager, People - Support Services serves as the primary People Business Partner for Pursuit’s Support Services functions (e.g., IT, Finance, Revenue, Development) at the Director level and below. This role balances strategic partnership with hands‑on execution, owning performance cycles, workforce planning, and recruiting support for roles in Support Services. Reporting to the Senior Director, People and Talent, this leader translates enterprise People strategies into practical solutions for Support Services teams, ensuring a consistent, inclusive, and engaging employee experience.

Requirements

Bachelor’s degree; advanced degree or HR certification is an asset.
7+ years of progressive HR experience, including at least 3 years in a People Business Partner or similar role supporting corporate or support functions.
Demonstrated experience managing performance cycles, employee relations, and organizational change.
Experience partnering with or supporting recruitment efforts for professional and leadership roles.
Experience with an HRIS system required.
Workday, Paradox or similar HRIS preferred.
Experience supporting both the US and Canada preferred.
Strong business acumen with the ability to understand Support Services functions and their impact on the enterprise.
Demonstrated success in balancing strategic partnership with hands‑on execution.
Excellent interpersonal, communication, and consultative skills, with the ability to influence across levels and functions.
Highly organized, self‑directed, and comfortable operating in a fast‑paced, evolving environment.
Strong knowledge of HR best practices, employment law (US and/or Canada), and policy application.
Competencies: Client Focus, Strategic & Practical, Influence Without Authority, Problem Solving, Collaboration, Managing Ambiguity.

Responsibilities

Serve as the primary People partner for Support Services leaders at the Director level and below.
Provide day‑to‑day support and coaching on employee relations, team dynamics, and manager effectiveness.
Partner with leaders to design and implement organization changes, role clarity, and team structures that support growth and performance.
Ensure consistent application of People policies and practices across Support Services teams.
Own the performance management cycle for Support Services Director‑and‑below, ensuring consistency, quality, and timely completion.
Partner with the Senior Director, SVP People, and Organizational Development Team on talent reviews, succession planning, and calibration for Support Services.
Coach leaders on setting clear expectations, providing feedback, and addressing performance issues proactively.
Analyze trends in performance, turnover, and engagement to identify risks and opportunities.
Lead workforce planning for Support Services Director‑and‑below roles, in alignment with functional leaders and business priorities.
Translate workforce plans into clear hiring needs and timelines, partnering with TA to execute.
Own recruitment for Director‑level and below Support Services roles, including intake, posting, screening, and selection support, in close partnership with the TA team.
Provide hiring managers with coaching on selection, interview practices, and offer decisions.
Act as the front‑line change leader for People programs within Support Services, helping leaders understand, adopt, and sustain new processes and tools.
Coach Support Services leaders on change management, communication, and team engagement through periods of transition.
Support implementation of M&A people integration plans at the manager and team level, following the strategy and playbook defined by the Senior Director.
Execute enterprise People programs and initiatives (e.g., performance, engagement, culture, policy rollouts) within Support Services.
Gather feedback from leaders and team members to inform continuous improvement of People programs and policies.
Partner with People COEs (Comp & Benefits, Talent, Learning, HRIS) to ensure Support Services teams are well supported and represented.
Champion Pursuit’s values and contribute to a positive, inclusive, and high‑performing workplace culture.