Manager, People Operations

KIPP • New York, NY

2d • $83,200 - $99,000 • Remote

About The Position

KIPP Foundation is committed to building talent systems that are clear, consistent, and supportive of a strong employee experience. A critical part of this work is ensuring that day-to-day People Operations run smoothly, efficiently, and with a high level of care for staff. The Manager, People Operations plays a key role in delivering this experience by supporting the execution of core HR processes and systems. Reporting to the Senior Director of People Operations, this role ensures that payroll, benefits administration, HR systems, and employee support processes are accurate, timely, and responsive to staff needs. In this role, the Manager will serve as a central coordinator and problem-solver, helping to manage vendor relationships, support HR systems, and act as a primary point of contact through AskTalent and provide admin support across the talent team. By ensuring that processes are well-executed and information is clear and accessible, this role helps create a seamless experience for both employees and managers. This is an opportunity for someone who is highly organized, detail-oriented, and service-driven someone who takes pride in ensuring that the operational backbone of People Operations is strong, reliable, and continuously improving.

Requirements

• 4+ years of talent operations, customer service and payroll support
• HR expertise and knowledge in employment laws across multiple geographic territories.
• A track record of delivering great customer service while effectively managing relationships with key stakeholders (e.g., Finance Teams, IT teams), along with advising, influencing, & challenging stakeholders when needed.
• Excitement to engage in an innovative and agile environment focused on continuous learning and improvement.
• A drive to make decisions through passion for impact, thoughtful analysis, and a consistent lens on equity.
• Experience using HR systems (ADP, workforce, ATS, salesforce, etc.)

Nice To Haves

• Demonstrates passion and commitment to KIPP’s mission and possesses the desire and ability to uphold KIPP’s core values (Focus on Excellent Results, Collective Impact, and Courageous Action)
• Demonstrated record of co-creating ambitious goals with their managers – and driving toward desired outcomes – Effectively monitors progress toward goals for multiple workstreams; Leverages understanding of an organization’s operating model, structure, and core operational process to effectively drive work to achieve goals; effectively works through direct reports and peers to follow through on commitments, ensuring others do the same.
• Able to build and align goals and project plans with organization priorities; leverages relevant organizational processes and systems to execute work; can build and maintain knowledge management systems; effectively develops and codifies processes to ensure efficiency, alignment with organizational processes, and to improve work quality.
• Effectively uses data to inform work streams; accurately synthesizes key findings from data analyses and can effectively communicate the data synthesis to inform actions, decisions, and solutions.
• Leads successful stakeholder management, accounting for varied perspectives when gathering feedback. Builds coalition by prioritizing end-user experiences. Builds trusting relationships and effective communications. Able to identify and remove barriers to working across teams.
• Proactive cultural leadership and drive to operate as a team player with a strong orientation toward customer service, collaboration, continuous learning and solutions orientation; Can exercise strong Judgement & Discretion as a key talent team member; Passion for education equity and KIPP’s mission and values (sense of purpose, results, respect, constant learning & humility, and diversity & inclusivity)

Responsibilities

• Administer payroll processes in partnership with Finance, including compensation updates, stipends, and leave tracking.
• Manage day-to-day benefits administration, including enrollments, employee support, and coordination with vendors.
• Support administration of absence and leave programs, ensuring accurate tracking and compliance with policies.
• Ensure timely and accurate execution of core HR administrative processes across the employee lifecycle.
• Manage relationships with People Operations vendors (benefits providers, HR systems, etc.), including communication, invoicing, and issue resolution.
• Coordinate invoices, billing, and expense tracking related to People Operations, ensuring timely and accurate processing.
• Support compliance-related administrative processes (e.g., background checks, required training, documentation tracking).
• Support with scheduling large scale meetings across the talent team for trainings or during high-volume hiring season.
• Own the AskTalent intake process, serving as the primary point of contact for employee and manager inquiries.
• Respond directly to routine inquiries and triage more complex requests to appropriate team members.
• Ensure consistent and accurate interpretation of HR policies and processes in responses.
• Track trends in inquiries to identify opportunities to improve processes, communication, and documentation.
• Support administration of HR systems (HRIS, benefits platforms, etc.), ensuring accurate data entry and system updates.
• Maintain employee data, records, and documentation to ensure data accuracy, integrity, and compliance.
• Assist with system audits, data validation, and reporting processes.
• Ensure adherence to data privacy, security, and compliance standards.
• Support development and maintenance of HR reports and dashboards, including workforce metrics, engagement data, and operational KPIs across the talent team.
• Assist in preparing recurring reports (weekly, monthly, quarterly) to support decision-making.
• Provide data support for ad hoc requests, ensuring accuracy and timeliness.
• Maintain HR documentation, knowledge management systems, and staff-facing materials to ensure clarity and accessibility.
• Develop and update guides, FAQs, and training materials to support employee understanding of HR processes and benefits.
• Provide administrative support for key talent processes, including meeting coordination, materials preparation, and documentation.

Benefits

• 25 holidays for + 18 days additional flexible PTO days (flexible PTO increases to 23 days for years 3 and 4 and to 28 days for years 5+).
• 100% paid parental leave
• 100% coverage of the premium for employee and 75% for employee + family’s medical/dental/vision plans.
• Wellness benefits such as fitness reimbursements, discounted tickets to theme parks/attractions, backup care support for children and adults/elders, and our employee assistance program.
• Finance Security benefits include such as a 401K retirement plan with 4% match, employer-sponsored legal plans, life/disability insurance, and flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed