Manager, People (HR) Operations

ID.me • Mountain View, CA

3d • $143,000 - $153,000 • Onsite

About The Position

The Manager, People Operations at ID.me will be responsible for leading and managing the People Operations team in delivering exceptional service and driving process excellence. Reporting to the VP, Total Rewards and People Operations, this role will oversee HR service delivery, ensure compliance, enhance the employee experience, and provide the infrastructure needed to scale as ID.me continues to grow.. This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company’s overall strategic goals and remains legally compliant.
The ideal candidate is a strategic problem-solver with a passion for operational excellence, employee support, and continuous improvement and will play a pivotal role in shaping the employee experience and enhancing organizational performance.

Requirements

• 5+ years of People Operations experience, including experience managing HR service delivery, compliance, and process optimization.
• 2+ years of leadership experience, with a proven ability to develop and manage high-performing teams.
• Bachelor's Degree in Human Resources or related field

Nice To Haves

• Strong knowledge of HR compliance, audit processes, and employment laws.
• Experience developing and managing immigration programs is a plus.
• Proficiency in HR systems (HRIS) and experience driving automation and workflow improvements.
• Strong project management capabilities, with a history of successfully driving cross-functional initiatives to completion while identifying areas for automation along the way.
• Strong communication, critical thinking, and problem-solving skills, with the ability to influence stakeholders across all levels of the organization.
• Demonstrated ability to thrive in a culture focused on employee experience and delivering a high level of service.

Responsibilities

• Oversee the People Operations team to ensure timely, accurate, and high-quality support for all employee inquiries. Managing the intake, tracking, and resolution of HR requests, ensuring SLA adherence.
• Continuously assess and improve HR processes to enhance efficiency, accuracy, and employee experience.
• Partner with the HRIS team to streamline and automate HR workflows and processes.
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Maintain HR policies, ensuring they are up to date and aligned with legal requirements and best practices.
• Lead HR’s response to internal and external audits, ensuring documentation and processes are audit-ready.
• Partner with the Employee Relations team to provide operational support on investigations and issue resolution.
• Support the Benefits team with the management of leave of absence (LOA) and ADA accommodation requests, ensuring compliance and a positive employee experience.
• Manage the company’s fledgling immigration program, acting as the primary point of contact for employees and stakeholders regarding immigration-related matters.
• Collaborate with legal partners to ensure compliance with immigration laws and requirements, and establish best practice policies and practices.
• Lead, mentor, and develop a team of two People Operations Specialists, fostering a high-performing and engaged team.
• Strategize, plan, and execute against the current needs within People Ops and plan for evolving processes as we scale.
• Drive project management for HR Operations initiatives, ensuring successful execution of day-to-day responsibilities and special projects.

Benefits

• ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager