People Operations & HR Liaison

ClearBalance HealthCare•Franklin, TN

2d•Hybrid

About The Position

The People Operations & HR Liaison serves as the primary point of contact between ClearBalance employees and our Professional Employer Organization (PEO). This role ensures employees get timely support on HR-related matters while keeping internal operations organized and compliant. This is a hands-on role that blends employee support with administrative execution. You’ll keep things moving, solve problems, and make sure nothing falls through the cracks.

Requirements

2–5 years of experience in HR coordination, office management, or administrative operations
Strong organizational skills with high attention to detail
Ability to manage multiple tasks and follow through without constant direction
Clear, professional communication skills
Comfort handling sensitive and confidential information
A “get it done” mindset with the ability to anticipate needs and solve problems

Nice To Haves

Experience working with or alongside a PEO strongly preferred

Responsibilities

Serve as the primary internal point of contact for employees on HR-related questions (benefits, payroll, onboarding, policies, etc.)
Act as the liaison with our PEO partner to resolve employee issues and ensure timely follow-up
Support onboarding and offboarding processes, including coordination with the PEO
Help communicate HR updates, benefits information, and policy changes to employees
Track and assist with employee documentation and compliance requirements
Serve as the internal coordinator for employee leave requests, including FMLA and other protected or company-approved leaves
Partner with the PEO to administer leave programs in compliance with applicable laws and policies
Guide employees through the leave process, including required documentation and timelines
Track leave status and ensure proper communication between employees, managers, and the PEO
Help ensure accurate coordination of leave with payroll and benefits
Maintain organized and accurate employee records and documentation
Assist leadership with HR-related coordination and follow-ups
Support basic reporting and tracking related to headcount, onboarding, and employee changes
Help ensure a smooth and professional employee experience across all touchpoints
Retrieve and manage incoming mail (including PO box), scan and route documents appropriately
Triage physical and digital correspondence to the correct internal teams
Maintain document organization and filing systems (physical and electronic)
Support light office management needs to keep day-to-day operations running efficiently