Manager, Payroll

U-Haul•Phoenix, AZ

17d•Onsite

About The Position

The Manager, Payroll leads payroll administration and payroll tax operations throughout the United States and Canada, reporting to the Director of Human Resources (HR) Service Delivery & Operations. The role ensures accurate, timely, and compliant payroll execution while developing the payroll team, strengthening controls, building trusted partnerships, and driving continuous improvement. It balances service, compliance, operational excellence, and financial stewardship to support reliable payroll operations and the Company’s long-term success. This is a full-time, salaried position based on-site at U-Haul’s Midtown Campus Tower in Phoenix, Arizona. Regular business hours are Monday through Friday, with flexibility in scheduling—including evenings and weekends—required to support business operations, Company initiatives, and Team Member needs.

Requirements

At least 3 years of progressive leadership experience in Payroll, Human Resources, Accounting, or related operational leadership roles.
Demonstrated experience leading payroll operations, payroll tax compliance, and regulatory requirements in a complex environment.
Strong organizational, communication, project management, and problem-solving skills.
Ability to interpret complex situations and develop practical, business-minded solutions balancing compliance, Team Member needs, and organizational objectives.
High integrity, professionalism, and discretion in handling confidential information.
Strong technology aptitude and a continuous improvement mindset.

Nice To Haves

Experience leading multi-state payroll operations in a complex and/or high-volume environment.
Knowledge of payroll tax regulations, garnishments, wage and hour requirements, and payroll compliance practices.
Experience with payroll systems, HRIS platforms, reporting tools, and operational metrics.
Experience leading process improvement, automation, or payroll modernization initiatives.
Professional Payroll Certification (CPP) or related payroll credentials.

Responsibilities

Ensure payroll is delivered accurately, on time, and in compliance with applicable federal, state, provincial, and local requirements.
Recruit, develop, and retain payroll team members through coaching, accountability, performance management, and succession planning.
Maintain business continuity through cross-education, process documentation, knowledge transfer, and operational readiness.
Develop and monitor departmental goals, budgets, operational metrics, service levels, and compliance indicators to drive performance and continuous improvement.
Oversee payroll administration, payroll tax remittance, year-end processing, and related regulatory reporting.
Establish and strengthen payroll controls, audit practices, security access, and segregation of duties to protect Company assets and ensure compliance.
Partner with Human Resources, Accounting, and business leaders to provide payroll expertise, solve problems, and support organizational objectives.
Identify opportunities to simplify processes, reduce manual effort, improve efficiency, and enhance the Team Member experience through process improvement and automation.
Protect confidential and sensitive information through appropriate controls, policies, and sound judgment.
Perform additional responsibilities and provide hands-on support as needed to ensure successful payroll operations.

Benefits

Medical insurance
Prescription drug plans
Dental and vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
Indoor fitness gym at the Midtown Phoenix campus
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers
CVS Virtual Care
U-Haul Kids Program
24-Hour Nurse Line
Wellness Program (Healthier You initiatives and challenges)
Mindset App Reimbursement
Pet insurance and wellness plans
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U-Haul University
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company-paid life insurance
Voluntary life insurance options
Short-Term and Long-Term Disability
Critical Illness, Accident, and Hospital Indemnity plans
Business and business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar Financial Wellness Program
U-Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles, and more
Community involvement and volunteer opportunities
U-Haul Mothers Program (paid maternity leave)