Manager, Payroll Services

Sequoia

19d•Hybrid

About The Position

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more. This is a hybrid position is located in Tempe, AZ.

Requirements

Bachelor’s degree or equivalent practical experience
5+ years of progressive payroll experience, including multi-state and multi-client payroll environments
Proven people management and leadership experience, with the ability to coach, motivate, and develop team members
Strong working knowledge of payroll fundamentals, wage and hour rules, and involuntary deductions (garnishments, levies, etc.)
Experience partnering cross-functionally and communicating effectively with internal stakeholders and external clients
Demonstrated ability to design, document, and implement scalable processes and operational improvements
Excellent organizational, analytical, and problem-solving skills, with strong attention to detail
Ability to manage multiple priorities and perform effectively in a deadline-driven environment
Proficiency in Excel and payroll-related reporting and analysis
A passion for delivering exceptional service and continuously improving the client and employee experience

Responsibilities

Lead, coach, and develop a high-performing payroll team responsible for accurate, timely, and compliant payroll processing across multiple clients
Oversee end-to-end payroll operations, ensuring payrolls are processed accurately and in accordance with established deadlines and service standards
Serve as an escalation point for complex payroll issues, client inquiries, and compliance-related questions
Partner cross-functionally with internal teams (e.g., HR, Benefits, Finance, Technology, Client Success) and external vendors (payroll systems, time and attendance, HRIS)
Drive consistency and scalability by documenting, maintaining, and improving payroll processes, workflows, and standard operating procedures
Partner with the Tax team to ensure effective execution of quarter-end and year-end activities, including tax filings, returns, and W-2 processing
Monitor key performance metrics and report on team performance, risk areas, and operational improvements
Champion Sequoia’s service philosophy and culture, ensuring an exceptional and trustworthy client experience