Manager Payments

Resorts World NYC•New Brunswick, NJ

2d•$60,000 - $80,000•Onsite

About The Position

The Manager Payments will be responsible for the preparation and assessment of key banking and approval processes, including customer withdrawal requests, refunds, and manual transactions. This role involves close collaboration with the Finance team for daily reconciliations and payment requirements, and with the Client Relations team to address payment-related inquiries. A significant part of the role includes coordination with Compliance for FINCEN/AML reporting (SARs, CTRs) and Gaming Regulating Body reporting, as well as internal reporting on payment gateway statistics, chargeback trends, and customer payment behavior. The position requires analyzing transaction data to identify risks and areas for process improvement, investigating customer activity to minimize fraud, and ensuring compliance with NJDGE regulations. Additionally, the role involves configuring and tuning automated fraud rules, investigating chargeback requests, managing KYC workflows, and assessing customer risk profiling. The Manager Payments is expected to be accountable, results-oriented, and able to work cooperatively with others. They will also collaborate with Product and IT to enhance payment flows and fraud detection tools, and oversee the implementation of automated checks. Excellent communication, innovation, and a willingness to learn are essential. The role also requires a willingness to work nights, weekends, and holidays.

Requirements

Bachelor level degree or relevant work experience
2+ years of experience in a payments, fraud, AML, or other relevant analytical role
1+ years in iGaming work experience
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Must be able to qualify for and maintain all required New Jersey Division of Gaming Enforcement (NJDGE) licenses and approvals
Must reside and perform work within the State of New Jersey
Proficiency in English
Must be able to operate independently and make decisions
Must have basic arithmetic skills
Must be able to analyze complex documents
Must be able to reconcile complex bank accounts

Nice To Haves

Strong work ethic. Is accountable, works smart and pushes self and others for results
Relates and works cooperatively with people across levels, functions, culture, and geography to achieve shared goals
Excellent communication skills, both written and verbal, and is effective in a variety of communication settings
Innovative and comes up with useful ideas that are new, better, or unique
Learns quickly. Takes on the challenge of unfamiliar tasks

Responsibilities

Prepare and assess key banking and approval processes, including customer withdrawal requests, refunds, and manual transactions.
Complete daily reconciliations and assist with payment requirements in collaboration with the Finance team.
Address payment-related inquiries and facilitate customer contact with the Client Relations team.
Coordinate with Compliance regarding FINCEN/AML reporting (SARs, CTRs) and Gaming Regulating Body reporting.
Send internal reports on payment gateway statistics, chargeback statistics, payment performance, fraud trends, chargeback ratios, and customer payment behavior.
Analyze transaction data to identify emerging risks, opportunities for automation, and areas for process improvement.
Identify fraud risks and mitigate the risk of loss.
Review and investigate customer activity to minimize fraud and ensure compliance with NJDGE regulations.
Configure and tune automated fraud rules and payment checks.
Investigate and action chargeback requests, including receiving notifications, closing and reconciling accounts, and gathering evidence.
Manage and oversee KYC workflows in conjunction with Operations & Compliance.
Assess risk profiling of customers with Compliance, Operations, and Marketing teams.
Close and notify customer accounts where appropriate.
Monitor and optimize automated and manual payment review processes for efficiency, accuracy, and compliance.
Collaborate with Product and IT to test, validate, and enhance payment flows, automated rules, and fraud detection tools.
Oversee implementation and tuning of automated checks.