Manager Payments

Resorts World NYC•New Brunswick, NJ

1d•Onsite

About The Position

The Manager Payments role involves the preparation and assessment of key banking and approval processes, including customer withdrawal requests, refund requests, and manual customer transactions. This position requires close collaboration with the Finance team for daily reconciliations and payment requirements, and with the Client Relations team to address payment-related inquiries. A significant aspect of the role involves coordination with Compliance for FINCEN/AML reporting (SARs, CTRs) and Gaming Regulating Body reporting, as well as investigating customers for potential fraud. The role also includes analyzing transaction data to identify risks and areas for improvement, configuring fraud rules, managing chargeback requests, and overseeing KYC workflows. Collaboration with Product and IT teams for testing and enhancing payment flows and fraud detection tools is also a key responsibility. The ideal candidate will possess a strong work ethic, excellent communication and interpersonal skills, and a willingness to learn and innovate.

Requirements

Bachelor level degree or relevant work experience
2+ years of experience in a payments, fraud, AML, or other relevant analytical role
1+ years in iGaming work experience
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Must be able to qualify for and maintain all required New Jersey Division of Gaming Enforcement (NJDGE) licenses and approvals, and reside and perform work within the State of New Jersey.
Proficiency in English is required
Must be able to operate independently and make decisions
Must have basic arithmetic skills
Must be able to analyze complex documents
Must be able to reconcile complex bank accounts
Strong work ethic. Is accountable, works smart and pushes self and others for results
Relates and works cooperatively with people across levels, functions, culture, and geography to achieve shared goals
Excellent communication skills, both written and verbal, and is effective in a variety of communication settings, i.e. one to one, small and large groups, and among diverse styles and position levels
Innovative and comes up with useful ideas that are new, better, or unique
Learns quickly. Takes on the challenge of unfamiliar tasks
Willingness to work nights, weekends, and holidays

Responsibilities

Preparation and assessment of key banking and approval processes, including customer withdrawal requests, refund requests, and manual customer transactions.
Work closely with the Finance team to complete daily reconciliations and assist with all payment requirements.
Work closely with the Client Relations team to answer inquiries related to all things payments related and facilitate customer contact where necessary.
Coordination with Compliance regarding submission of FINCEN/AML reporting (SARs, CTRs) and Gaming Regulating Body reporting.
Investigating customers and determining when to file Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), fraud forms, and miscellaneous issues.
Working with others in Operations and Compliance to regularly send internal reports such as payment gateway statistics, chargeback statistics, payment performance, fraud trends, chargeback ratios, customer payment behavior, and other key metrics.
Analyze transaction data to identify emerging risks, opportunities for automation, and areas for process improvement, identifying fraud risks and mitigating the risk of loss.
Review and investigate customer activity to minimize fraud, ensuring all payment processes comply with NJDGE regulations.
Configuring and tuning automated fraud rules and payment checks to improve approval rates while minimizing risk.
Investigate and action all appropriate chargeback requests, including receiving chargeback notifications, closing and reconciling appropriate accounts and balances, and gathering evidence where necessary to win chargeback cases.
Work with Operations & Compliance to manage and oversee KYC workflows, ensuring all customer verifications are completed accurately and in compliance with regulatory requirements.
Work with the Compliance, Operations and Marketing teams to assess risk profiling of customers.
Close and notify customer accounts where appropriate.
Monitor and optimize both automated and manual payment review processes to ensure efficiency, accuracy, and compliance with regulatory requirements.
Collaborate with Product and IT to test, validate, and enhance payment flows, automated rules, and fraud detection tools.
Oversee implementation and tuning of automated checks.