Manager Patient Service Center - Lab Services - Kelsey Seybold Clinic: Memorial Villages

UnitedHealth Group•Houston, TX

11d•$91,700 - $163,700•Onsite

About The Position

Under the oversight of the administrative Laboratory Services Program Director in conjunction with the MD Laboratory Director, the Patient Service Center (PSC) Manager will manage the day-to-day activities of the Patient Service team at multiple locations and develop appropriate Key Performance Indicators. The PSC Manager is accountable for coordinating the efficient and timely specimen collection, specimen processing, testing, and resulting of waived tests, and reference and special mail-outs in a cost-effective manner. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

BA/BS degree from an accredited institution
Current PBT (ASCP) phlebotomy certification (Additional 4 years of phlebotomy experience and additional 2 years of relevant supervisory experience may substitute for certification)
6+ years phlebotomy experience
2+ years managing/supervising phlebotomy operations
2+ years waived testing performance
Knowledge of budgeting, billing, and cost analysis
Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
Practical knowledge of routine laboratory equipment and procedures
Advanced Microsoft Office Suite skills
Preparation and analysis of quarterly and monthly reports
Proven excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
Proven excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
Proven ability to implement change in a positive, sensitive, and forward- thinking manner
Proven ability to collaborate and promote teamwork
Demonstrated positive, can-do attitude coupled with a sense of urgency
Demonstrated superb attention to details
Demonstrated ability to develop and motivate staff
Demonstrated ability to problem solve in a complex, multi-functional group
Demonstrated ability to create a trusting, positive, and supportive work environment
Demonstrated ability to function independently and deal with multiple, simultaneous projects
Demonstrated ability to operate in high-pressure situations
Demonstrated excellent customer service skills, business etiquette, able to adhere to professional standards
Driver’s License and access to reliable transportation

Nice To Haves

Master’s degree
2+ years management experience of multiple labs simultaneously

Responsibilities

Manage the day-to-day activities of the Patient Service team at multiple locations.
Develop appropriate Key Performance Indicators.
Coordinate the efficient and timely specimen collection, specimen processing, testing, and resulting of waived tests, and reference and special mail-outs in a cost-effective manner.